Director, Client Services

If you're someone who enjoys building long-term client partnerships, spotting opportunities for growth, and leading teams to deliver great work, we'd love to hear from you.

This is a senior client leadership role where you'll oversee a portfolio of pharmaceutical and healthcare clients, growing accounts, strengthen relationships, and shape solutions that make an impact.

The core responsibility is expanding accounts both organically and by identifying new opportunities.

You will be comfortable managing diverse client portfolios of several million dollars.

You'll join a collaborative team working with some of the world's leading healthcare organisations. You'll have the opportunity to shape long-term client partnerships.

You will report into the Head of Client Engagement, North America

What you'll do

• Manage a portfolio of healthcare and pharmaceutical client accounts.
• Build trusted relationships with senior partners, including C-suite leaders.
• Identify opportunities to expand existing partnerships and introduce new services.
• Work with business development colleagues to win new work and grow new client relationships.
• Develop account plans that support long-term client growth.
• Lead strategic client conversations, business reviews and planning meetings.
• Turn client briefs into clear relevant plans for delivery teams.
• Partner with creative, strategy, production and specialist teams to develop the right solutions.
• Lead and support pitches for new opportunities.
• Mentor Account Directors and wider account teams, helping them develop and succeed.
• Be the senior escalation point for client issues, finding practical solutions when challenges arise.
• Manage account forecasting, revenue and profitability, ensuring projects are commercially successful.
• Ensure projects are resourced and delivered to a high standard by working with operations.

What do you need to have...

• 8+ years of experience in client services or account leadership within a healthcare, pharmaceutical or life sciences agency.
• Experience growing strategic client relationships.
• Experience leading complex, high-value accounts and overseeing multiple client programmes.
• Confidence working with senior client partners, including executive leadership teams.
• Experience developing account growth plans and identifying new commercial opportunities.
• Commercial awareness, including forecasting and portfolio management.
• Comfortable leading diverse teams and influencing partners across an organisation.
• A collaborative leadership style with experience developing others.

Just a few of our benefits...

• Great compensation package
• 23 days' personal leave plus public holidays and volunteering leave
• Private Medical Plan and Life Insurance
• 401(K) Plan
• Hybrid working

A bit about us...

Engage XD is an unusually shaped communications group that creates experiences that inspire lasting change. We partner with clients to provide employee engagement, learning and training solutions, scientific engagement and capability building, all underpinned by applied behavioural science. We engage internal and external audiences through the creation and delivery of live and virtual experiences, film, digital, and immersive content.

Our family of brands is made up of: Emota, Forty1 and Nazarѐ.

We believe in our values: We empower everyone | We rise to the challenge | We work as one | We ask what if | We do the right thing and we will ask you how your personal values align to our values

#LIML

This is a hybrid remote/in-office role.

Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.