Director- Cloud Hardware Support

• As a leader in the Cloud Hardware support organization, you will be responsible for leading teams of Managers, Datacenter Technicians and/or Field Engineers assigned for delivery of on-site support, installations, proactive services in a defined territory and/or data center sites across Malaysia.
• Focuses to meet the required service levels 24x7, improve and drive customer satisfaction, identify business opportunities and mitigate any operation gaps.
• The role involves significant communication at all levels internally and externally.
• A primary point of contact responsible for facilitating and providing advice and assistance on diverse situations and escalated issues.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Key Responsibilities:

• Oversee 24/7 data center operations and new regional deployments
• Develop, coach, and scale high-performing, diverse technical teams
• Collaborate globally to achieve consistency and deliver project milestones
• Foster continual improvement, risk mitigation, and operational efficiency
• Manage vendors and ensure local regulatory compliance
• Drive recruitment, talent development, and team progression
• Occasional travel within Malaysia required

About You:

• Proven leader of large, diverse teams in mission-critical IT environments with extensive data center exposure in hyperscale environments

• Strong technical and business acumen across infrastructure, DC Server/Hardware and growth mindset

• Skilled communicator, able to influence across functions and senior management

• Experience with hiring, mentoring, and developing managers and staff

• Adaptable and resilient, thriving in complex, fast-paced environments

• Malaysian language skills preferred

• Bachelor’s degree or equivalent industry experience preferred.

  Ready to make an impact? Apply now to help shape the next generation of cloud infrastructure in Malaysia.

Career Level - M4