Director

Director Platform Engineer

The client is India's leading retail technology platform, powering 1,200+ customers and 50,000+ users through a unified suite covering ERP, Cloud POS (Zwing), Order Management (Browntape), GST Compliance (EaseMyGST), and BI (InsightX).

The client is evolving from a System of Records to a System of Intelligence through its AI-powered platform.

Role Summary

The Director Platform runs the current infrastructure while building the target platform. This is an operating role and a transformation role.

The role keeps existing SaaS environments stable, builds the new cloud-native platform, owns the Oracle to Postgres migration pipeline, establishes the security practice, and brings platform engineering discipline into the way teams ship.

What This Role Owns

• Current SaaS infrastructure stability.
• Target cloud-native platform architecture and operations.
• Kubernetes, Postgres, Kafka, Redis, Kong, observability, and CI/CD platform foundations.
• Oracle to Postgres migration tooling, validation, rollback, and cutover support.
• Platform SLOs, incident response, on-call model, and environment controls.
• Security, network, access, secrets, WAF, and compliance readiness.
• DBA practice across Oracle legacy operations and PostgreSQL target operations.
• Platform team structure, hiring, standards, and capability building.

What This Role Does Not Own

• Product roadmap or commercial prioritization.
• Domain business rules owned by Supply Chain, Core Commerce, or Digital Commerce.
• Architecture authority for bounded contexts, which sits with the Chief Architect and Technical Design Council.
• Program status governance, which sits with the Transformation Program Lead.
• Embedded engineering delivery inside domain squads.

Key Responsibilities

Platform Operations

• Own infrastructure across current and target environments.
• Define and operate platform SLOs.
• Manage environment provisioning, access, capacity, and decommissioning.
• Reduce cloud waste through shared infrastructure, capacity discipline, and retention controls.

Target Platform

• Build the shared platform foundation for Kubernetes, Postgres, Kafka, Redis, Kong, observability, and CI/CD.
• Establish standards for deployments, secrets, networking, monitoring, tracing, and release automation.
• Make platform capabilities usable by domain teams without each team having to invent its own tooling.

Migration Engineering

• Own the Oracle to Postgres migration pipeline with the migration engineering team.
• Define migration throughput, data validation, rollback readiness, and post-migration checks.
• Work with domain teams and Principal QA on parity, shadow, pilot, and cutover readiness.

Security And Reliability

• Build the security practice and baseline controls.
• Establish incident response, on-call, alerting, and production review practices.
• Drive SOC2 / ISO 27001 readiness where needed.

Team Building

• Lead a distributed platform organization across infrastructure, DBA, security, DevOps/SRE, internal IT, and migration engineering.
• Hire senior platform, security, SRE, and DevOps talent where the current team has gaps.
• Grow junior engineers into a disciplined platform practice.

Required Experience

• 15+ years in infrastructure, platform engineering, SRE, database operations, or cloud operations.
• Experience leading teams of meaningful size and mixed seniority.
• Deep experience in at least two of Kubernetes, PostgreSQL, Azure/AWS, Kafka, observability, or security operations.
• Experience running production systems while modernizing them.
• Strong understanding of multi-tenant SaaS operations, access control, reliability, and incident management.
• Hands-on comfort with infrastructure-as-code and CI/CD tooling.

Helpful Experience

• Oracle to Postgres migration experience.
• Retail, ERP, POS, OMS, or e-commerce platform experience.
• Experience building a platform team from an early stage.
• Familiarity with .NET, Java/Spring Boot, and mixed-stack modernization.
• Compliance exposure, including ISO 27001, SOC2, penetration testing, or security audits.

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