Director, Consumer Digital Experience

For our client, we are seeking a Director, Consumer Digital Experience to join the team of a leader in the Finance & Insurance space.

This leader will own the vision and execution of the consumer-facing digital experience across web, mobile app, and portal environments. The role is responsible for shaping a consistent, high-performing experience that supports customer engagement, conversion, and long-term relationship growth. This position will partner closely with acquisition, loyalty, product, design, and technical teams to translate business priorities into intuitive digital journeys. The right leader will bring strong product thinking, operational discipline, and a customer-centric mindset to a complex, regulated environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $229,500 – $267,750 annually

Responsibilities

• Define the multi-year vision for the consumer digital experience and prioritize the roadmap
• Set and enforce experience standards across the website, app, and portal to ensure brand consistency
• Collaborate with consumer acquisition and customer loyalty teams to translate business opportunities into digital experiences
• Oversee website features that drive conversion, including lead capture and dealer matching
• Manage app and portal experiences to enhance customer relationships and reduce assisted contacts
• Direct end-to-end digital payments processes, ensuring compliance and efficiency
• Build and lead a high-performing product, design, and digital team

Qualifications

• Bachelor’s degree in Marketing, Business, Product Management, or a related field, or equivalent experience
• 10+ years in digital product, customer experience, or ecommerce, including 5+ years in a leadership role
• Proven track record managing consumer-facing web and mobile app experiences
• Experience leading product managers and designers across multiple product surfaces
• Strong background in budget and investment decision-making for programs

Benefits

• Excellent benefits package including 401(K) match and adoption assistance
• Parental leave and tuition reimbursement
• Comprehensive medical, dental, and vision coverage
• Additional unique benefits that contribute to a positive workplace culture

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.