Director Conversational AI

What you’ll do:

Define the long-term technical vision and roadmap for the Agent Framework in collaboration with

product management team

Lead the architecture, design, and implementation of a robust, scalable, and high-performance

Agent Framework.

Stay at the cutting edge of AI and agent movement in the industry, and adapt the agent framework

to leverage the technical evolving in the industry

Work closely with technology teams across business lines to understand their requirements and

ensure the framework empowers them to build agents efficiently.

Integrate agent framework into our Group AI Platform which spans on-premise and cloud-based

infrastructure

Build and manage a high-performing global team of ML SMEs and full stack engineers, to ensure

the AI capabilities are built fit for purpose with high quality

Establish engineering best practices, including continuous integration/continuous delivery pipeline

workflows, automation testing framework, and monitoring systems for AI applications, and ensure

continuous improvement of engineering practices

Implement observability, reliability, and performance optimizations for agent framework in

production

Ensure compliance to architecture principle, technical standards, security requirements and

software development life cycle controls

What you will need to succeed in the role:

B.S./M.S. degree in Computer Science, Software Engineering, or a related subject area.

15+ of experience with atleast 3 yrs in developing Conversational AI Chatbot.

Hands-on experience in design and development of agentic AI solutions

Proven and deep experience in designing, building, and delivering a large-scale Agent Framework

Deep understanding of the agent paradigm, including agent planning, short-term and long-term

memory, tool use, agent orchestration and agent evaluation

Experience with high code agent frameworks and low code agent frameworks

Strong experience in designing and building scalable and resilient platform

Proven ability in building and managing high performing teams of AI SME and full stack engineers

Solid hands-on development skills in programing language such as Java, Python, and CI/CD tools,

automation testing, and observability

Proficiency in effective stakeholder management, and capable of effectively articulating AI

capabilities, and influencing both business and technology leaders

Experience working in Agile development teams with excellent collaboration skills.