The Coca-Cola Company

The Director of Customer Solutions shapes how The Coca-Cola system serves key national retailers across DSD, e-commerce, warehouse delivery, and emerging fulfillment models. This role connects customer insight, supply chain expertise, retailer data, digital capability, and bottler execution to improve service, strengthen on-shelf availability, and create measurable value for customers and the system.
As part of the NAOU Supply Chain &amp; Customer Operations team, this leader solves high-impact execution challenges by combining analytics, digital enablement, risk mitigation, and cross-functional leadership. The role requires strong influence, practical problem solving, and disciplined execution to deliver measurable progress.
Key Responsibilities
Customer &amp; System Leadership
<ul>
<li>Build systemwide capabilities that create competitive advantage with national customers by translating retailer needs into aligned bottler engagement, package strategies, sales and operations planning, and go-to-market execution.</li>
<li>Serve as the customer-facing supply chain lead, connecting customer priorities, system capabilities, and cross-functional resources to deliver practical solutions and measurable value.</li>
</ul>
Customer &amp; Digital Enablement
<ul>
<li>Advance digital, AI, automation, and order-to-cash capabilities that improve order accuracy, exception management, replenishment signals, service visibility, decision speed, execution efficiency, and customer growth.</li>
</ul>
Service Excellence &amp; On
‑
Shelf Availability
<ul>
<li>Lead customer-specific service improvement plans that strengthen in-stock performance, on-shelf availability, shopper experience, revenue delivery, and Annual Business Plan commitments.</li>
<li>Use service metrics, customer scorecards, and early risk signals to build contingency plans, mobilize cross-functional teams, and drive continuous improvement.</li>
</ul>
Stewardship Responsibilities
<ul>
<li>Lead operating forums that convert retailer data, insights, replenishment signals, order patterns, and scorecards into aligned priorities, decisions, and execution plans.</li>
<li>Drive transformation by influencing without authority, building capability, scaling new ways of working, and sustaining adoption across customer, bottler, and cross-functional teams.</li>
</ul>
Qualifications
Education
<ul>
<li>Bachelor’s degree in Supply Chain, Business, Operations, Logistics, Engineering, Analytics, or related field required; MBA, Master’s degree, or advanced certification in Supply Chain, Business Analytics, Operations, or related discipline preferred. Equivalent education and relevant experience may be considered.</li>
</ul>
Experience
<ul>
<li>Experience operating at the intersection of customer strategy, supply chain execution, commercial priorities, bottler operations, and business transformation.</li>
<li>Experience leading digital transformation, automation, analytics, AI-enabled decision support, or workflow improvement initiatives that deliver measurable service, productivity, cost-to-serve, or customer experience impact.</li>
<li>Required: Minimum of 5 years of relevant experience in customer operations, supply chain, sales operations, route-to-market, or related business transformation roles.</li>
<li>Preferred: 7+ years of progressive experience leading complex, cross-functional priorities across customers, internal teams, and operating partners.</li>
</ul>
Specialized Technical &amp; Functional Skills
<ul>
<li>Strong understanding of supply chain performance, service KPIs, replenishment dynamics, and route-to-market models across DSD, warehouse delivery, e-commerce, and emerging fulfilment channels.</li>
<li>Ability to translate complex data, customer signals, operating constraints, and AI-enabled insights into clear recommendations, aligned decisions, and practical execution plans.</li>
<li>Working knowledge of Power BI, AI-enabled analytics, automation, and decision-support tools that convert operational data into actionable insights and reduce manual effort.</li>
<li>Ability to identify, prioritize, and embed scalable process, automation, and digital solutions that improve speed, consistency, adoption, and business impact.</li>
<li>Skilled in stakeholder alignment, collaborative business planning, negotiation, project management, and portfolio management to move priorities from strategy through adoption.</li>
</ul>
What We’ll Do For You
<ul>
<li>Elevate Your Leadership Impact: Drive strategic transformation connecting customers, bottlers, and Coca‑Cola operations, influencing how the system delivers best‑in‑class service and growth.</li>
<li>Lead Digital Advancement: Take part in initiatives that harness AI, automation, and predictive analytics to redefine the future of operational excellence and beverage fulfillment.</li>
<li>Collaborate Across Systems: Work alongside Sales, Supply Chain, Customer Operations, and global Commercial Strategy leaders to accelerate enterprise integration and innovation.</li>
<li>Shape Strategic Outcomes: Gain exposure to executive decision‑making processes and transformational projects that support Coca‑Cola’s journey as a total beverage company.</li>
</ul>

Director, Customer Solutions

Director, Customer Solutions

This job is no longer available

Talents

Recruiters

About