Director - Engineering Operations

ELLKAY started out providing connectivity solutions to laboratories and within a few years, grew to also provide data management solutions to ambulatory organizations. ELLKAY is now a trusted data management partner in five healthcare segments. ELLKAY’s solutions continue to serve laboratories and ambulatory practices and have expanded to empower hospitals and health systems, healthcare IT vendors, ambulatory practices, health plans, and other healthcare organizations with cutting-edge technologies and solutions that drive their growth and interoperability strategies.

Today, ELLKAY remains true to our core values, building strong partner relationships and offering unparalleled service and support while providing innovative, scalable solutions to the challenges our customers face in today’s data-rich world.

ELLKAY's experience, customer-focused approach, and reputation for innovation, speed, and accuracy differentiate ELLKAY as a premier partner for your interoperability needs and data management strategy.

Job Description:

The Director of Operations serves as a force multiplier who ensures that the technology organization executes with clarity, alignment, and urgency. Acting as Chief of Staff, this leader drives cross-functional workstreams, translates the CTO's strategic priorities into actionable plans, and holds the organization accountable to outcomes. This is a senior individual contributor and organizational leader role for someone with exceptional operational acumen, executive presence, and a systems-thinking mindset.

Essential Duties & Responsibilities:

• Strategic Planning & Prioritization: Partner with the CTO to define quarterly and annual priorities; translate strategy into roadmaps and OKRs that the technology organization can execute against.
• Workstream & Portfolio Oversight: Maintain a master view of all technology workstreams; identify bottlenecks, dependencies, and risks; escalate proactively and remove blockers.
• Operating Cadence: Design and lead the CTO's operating rhythm — weekly leadership team meetings, monthly business reviews, quarterly planning cycles, and all-hands meetings.
• Cross-Functional Execution: Own cross-functional initiatives that span engineering, product, data, security, and business teams on behalf of the CTO.
• Executive Communications: Prepare executive-level communications including board materials, investor briefings, and internal strategy memos.
• CTO Proxy: Act as a trusted proxy for the CTO in internal meetings when appropriate; represent the CTO's perspective with authority and accuracy.
• Operational Excellence: Drive continuous improvement of team operating processes, tools, and norms across the technology organization

Qualifications:

• 10+ years of experience in technology strategy, operations, consulting, or program leadership
• Proven ability to drive large, complex cross-functional initiatives from planning through delivery.
• Experience in healthcare IT, SaaS, or regulated technology environments strongly preferred.
• Exceptional executive communication skills — written, verbal, and presentation — with the ability to influence at the C-suite level.
• Strong analytical mindset; comfortable with data, metrics, powerpoint presentations and building business cases.
• High EQ and political acumen; skilled at building relationships and navigating organizational dynamics.
• Familiarity with Agile, OKR frameworks, and enterprise program management practices.
• Bachelor's degree required; MBA or advanced degree in a relevant field preferred.

For more information on our company, visit www.ELLKAY.com.

ELLKAY LLC is a Smoke-Free Workplace.

ELLKAY, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.