Director Human Resources Operations

Key Responsibilities

• Lead day-to-day HR operations and employee services across the organization.
• Oversee employee lifecycle processes including contracts, onboarding, transfers, promotions, changes, and separations.
• Manage HR administration, employee records, personnel files, and HR documentation.
• Ensure accurate implementation of HR policies, procedures, and Delegation of Authority requirements.
• Oversee payroll inputs, employee benefits administration, allowances, and related HR transactions in coordination with Finance.
• Ensure compliance with Saudi Labor Law, GOSI, MHRSD requirements, and other applicable regulations.
• Manage HR systems and employee data, ensuring accuracy, confidentiality, and timely updates.
• Establish and monitor HR operational SLAs, KPIs, service quality, and turnaround times.
• Identify opportunities to automate, simplify, and standardize HR processes.
• Manage employee inquiries, operational cases, and escalations.
• Support implementation of shared services and centralized HR operating models.
• Coordinate with HRBPs and Centers of Excellence to ensure effective delivery of HR services.
• Manage third-party HR service providers and outsourced workforce administration where applicable.
• Prepare HR operational reports, dashboards, workforce data, and management insights.
• Lead, develop, and manage the HR Operations team.

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 10+ years of HR experience