Director - IT Operations

Director of IT Operations Private Cloud & Infrastructure

Company: Iridium Cloud Systems Private Limited (cdmon India)
Location: Greate Noida West (Techzone 4)

Designation Offered: GM- IT Operation/Head of IT Operarion/ Director of IT Operations
Department: IT Operations
Reports To: CEO
Employment Type: Full-Time
Experience: 17+ Years in IT Infrastructure & Operations | 10+ Years in Leadership

Max CTC: Upto INR 40 LPA Fixed

About cdmon

Iridium Cloud Systems Private Limited (cdmon India) is part of cdmon Barcelona, a leading European provider of hosting, cloud infrastructure, domain registration, VPS, and digital services. We are expanding our global infrastructure capabilities and are looking for an experienced technology leader to drive the next phase of operational excellence, private cloud transformation, automation, reliability, and international growth.

Position Overview

The Director of IT Operations will be responsible for leading the organization's global IT Operations function, ensuring the reliability, security, scalability, and cost-efficiency of our hosting and cloud infrastructure platforms.

This role requires a unique blend of deep technical expertise, operational leadership, financial management, and strategic thinking. The successful candidate will lead the evolution of our infrastructure from traditional systems administration toward highly automated, cloud-native, Site Reliability Engineering (SRE) driven operations.

The ideal candidate has significant experience managing Linux-based infrastructure, Private Cloud environments built on OpenStack and Proxmox, large-scale hosting platforms, cybersecurity, data center operations, and globally distributed operations teams.

Key Responsibilities

Strategic Leadership & Governance

• Define and execute the IT Operations strategy aligned with company objectives and international growth plans.
• Develop operational policies, governance frameworks, and infrastructure standards.
• Drive infrastructure modernization initiatives focused on scalability, resilience, automation, and operational efficiency.
• Establish long-term technology roadmaps for hosting, cloud, virtualization, networking, storage, and security platforms.
• Lead strategic vendor relationships with hardware suppliers, connectivity providers, data centers, cloud technology partners, and open-source communities.
• Manage departmental CAPEX and OPEX budgets while ensuring optimal ROI on infrastructure investments.
• Develop cost optimization strategies without compromising service quality or reliability.

Private Cloud & Infrastructure Leadership

• Own the architecture, operations, and evolution of the company's Private Cloud platforms.

• Lead infrastructure strategy around:

• OpenStack

• Proxmox VE

• KVM Virtualization

• Ceph Storage

• Linux-based Infrastructure

• Cloud Orchestration Platforms

• Ensure high availability, fault tolerance, and performance across all production environments.

• Oversee compute, storage, networking, backup, disaster recovery, and infrastructure lifecycle management.

• Drive cloud automation and Infrastructure-as-Code initiatives.

• Define capacity planning methodologies and long-term infrastructure forecasting.

Operations Excellence

• Ensure smooth execution of:

• Service Operations

• Capacity Management

• Continuity & Availability Management

• Incident & Problem Management

• Change Management

• Establish operational maturity models across:

• Monitoring

• Alerting

• Redundancy

• Disaster Recovery

• Security

• Software Lifecycle Management

• Lead root cause analysis for major incidents.

• Drive continuous service improvement programs.

• Implement best practices aligned with ITIL, SRE, and modern operations frameworks.

SRE & Automation Transformation

• Lead the transition from traditional SysAdmin operations to Site Reliability Engineering (SRE).
• Drive automation of repetitive operational tasks.
• Reduce operational toil through tooling, scripting, orchestration, and self-healing infrastructure.
• Promote Infrastructure as Code (IaC) practices using modern automation frameworks.
• Establish reliability engineering principles and Service Level Objectives (SLOs).

Cybersecurity & Compliance

• Ensure security of infrastructure, systems, applications, and customer environments.

• Lead security initiatives including:

• DDoS Protection

• WAF Management

• Vulnerability Management

• Security Hardening

• Threat Mitigation

• Ensure compliance with:

• GDPR

• ISO/IEC 27001

• Information Security Management Systems (ISMS)

• International Data Protection Regulations

• Collaborate closely with security and compliance teams.

Global Operations Management

• Design and implement a robust 24x7 operational support model.
• Establish Follow-the-Sun operational coverage where required.
• Build scalable operational structures supporting international growth.
• Standardize operational procedures across multiple geographies.
• Ensure seamless coordination between infrastructure, support, engineering, and product teams.

Product & Business Alignment

• Partner closely with Product, Engineering, and Commercial teams.
• Assess operational readiness for new product launches.
• Ensure infrastructure scalability before commercial expansion initiatives.
• Contribute to strategic business planning through technology insights.
• Balance technical excellence with customer experience and business profitability.

Leadership & People Development

• Lead, mentor, and inspire high-performing IT Operations teams.

• Build a culture of:

• Ownership

• Accountability

• Innovation

• Continuous Learning

• Collaboration

• Drive talent development and succession planning.

• Support recruitment and retention of top technical talent.

• Facilitate cross-team knowledge sharing and technical excellence.

Required Qualifications

Education

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.
• Master's Degree is preferred.

Professional Experience

Mandatory

• 15+ years of experience in IT Infrastructure and Operations.
• 10+ years of leadership experience managing technical teams.
• Experience leading large-scale hosting, cloud, ISP, telecom, SaaS, or infrastructure organizations.
• Proven experience managing enterprise infrastructure budgets.
• Experience managing geographically distributed teams.

Technical Expertise

Mandatory

• Expert-level Linux administration and infrastructure management.

• Strong hands-on experience with:

• OpenStack

• Proxmox VE

• KVM Virtualization

• Ceph Storage

• Private Cloud Platforms

• Deep understanding of:

• Hosting Infrastructure

• VPS Platforms

• Dedicated Server Environments

• Cloud Infrastructure

• Data Center Operations

• Strong networking knowledge:

• BGP

• Routing

• Switching

• Firewalls

• Load Balancers

• Experience with:

• Apache

• Nginx

• LAMP Stack

• MariaDB / MySQL

• Strong knowledge of:

• Disaster Recovery

• High Availability Architecture

• Backup & Recovery Solutions

• Capacity Planning

Preferred Technologies

• Kubernetes
• Docker
• Terraform
• Ansible
• GitOps
• Prometheus
• Grafana
• Zabbix
• Elastic Stack
• HAProxy
• Cloud Native Technologies

Leadership Competencies

• Strategic Planning
• Budget & Financial Management
• Vendor Management
• Stakeholder Management
• Executive Communication
• Crisis Management
• Team Building
• Organizational Development
• Customer-Centric Leadership

Success Metrics (KPIs)

Financial & Operational Efficiency

• Infrastructure Unit Cost Optimization
• CAPEX/OPEX Management
• Budget Adherence
• ROI on Infrastructure Investments

Reliability & Quality

• Service Availability (Uptime)
• RTO/RPO Compliance
• Infrastructure Performance
• Incident Resolution Efficiency
• Operational Maturity Improvements

Team Performance

• Employee Retention
• Employee Engagement (eNPS)
• Team Productivity
• Knowledge Distribution
• Escalation Reduction

Customer Impact

• Customer Satisfaction
• Service Stability
• Technical Resolution Quality
• Platform Reliability