Director, Managed IT Services

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose Summary:

The Director of Managed IT Services role exists to build, scale, and continuously improve a consistent, sustainable IT service delivery model across The Salvation Army Canada and Bermuda Territory. By standardizing technology services, procurement, and asset management while leveraging economies of scale, the role enhances operational efficiency, improves cost predictability, and ensures reliable technology support for ministry units and organizational operations.

Through strong partnerships with divisional and senior leaders, the Director aligns IT services and capabilities with organizational priorities and mission needs, enabling the organization to deliver high-quality, responsive, and scalable technology services. The role contributes to The Salvation Army by driving service excellence, governance, and strategic growth while balancing national standards with local operational requirements.

Key Accountabilities:

• Lead the development and execution of territory-wide Managed IT Services strategies that improve service consistency, strengthen governance, and align technology investments with organizational priorities and mission outcomes.
• Partner with divisional leaders, ministry units, and senior stakeholders to identify business needs, prioritize initiatives, and ensure technology services deliver measurable value across the organization.
• Align business and technology strategies by serving as the primary liaison between operational leaders and IT teams, ensuring solutions support both local requirements and enterprise objectives.
• Drive the standardization of technology procurement, fulfillment, hardware, software, and asset management practices to improve efficiency, reduce complexity, and enhance budget predictability.
• Establish effective intake, planning, and governance frameworks that enable informed decision-making, optimize the use of IT resources, and support long-term technology roadmaps.
• Evaluate emerging technologies and solution opportunities to address current and future business needs while ensuring alignment with organizational standards and strategic priorities.
• Oversee the successful delivery and adoption of technology initiatives by coordinating stakeholders, monitoring progress, and maximizing organizational impact and return on investment.
• Advise business leaders and stakeholders on technology strategy, digital transformation opportunities, and high-value process improvements that enhance organizational effectiveness and service delivery.
• Champion change management, innovation, and technology awareness by strengthening collaboration between business and IT teams, building organizational capability, and promoting the effective use of technology services.
• Develop high-performing teams, communication strategies, and stakeholder relationships that foster accountability, continuous improvement, and the sustainable growth of Managed IT Services across the Territory.

Education and Experience Qualifications:

• Bachelor’s degree in computer science, engineering, information technology or business. A Master’s degree is an asset.
• Minimum 10 years’ experience leading the design and implementation of large-scale technology initiatives.
• Minimum 10 years’ experience operating and scaling B2B & B2C a service oriented business.
• Proven experience leading large-scale technology programs and digital transformation initiatives, including enterprise systems implementations, infrastructure modernization, network transformations, and cloud migration projects.
• Broad knowledge of enterprise IT disciplines, including enterprise architecture, application development, infrastructure services, cloud technologies, cybersecurity, business intelligence, disaster recovery, business continuity, and IT service management frameworks.
• Demonstrated ability to develop and execute technology strategies that align business objectives, operational requirements, and long-term organizational priorities.
• Extensive experience building and managing strategic partnerships with technology vendors, service providers, and business stakeholders to deliver high-value technology solutions.
• Strong leadership experience managing geographically dispersed teams and fostering collaboration across remote and multi-functional environments.
• Proven success developing governance frameworks, operational standards, resource plans, and accountability measures that support scalable and sustainable service delivery.
• Experience leading and influencing cross-functional teams, including Infrastructure, Service Desk, Technical Operations, DevOps, Business Relationship Management, and other technology-focused functions.
• Exceptional stakeholder engagement, relationship-building, and influencing skills, with the ability to gain trust, build consensus, and communicate effectively with leaders, employees, and external partners.
• Strong strategic, analytical, and critical thinking abilities, with demonstrated success planning and implementing complex technology-enabled initiatives that drive organizational adoption and measurable business outcomes.
• Adaptable and resilient leadership style, with the ability to navigate change, overcome challenges, promote innovation, and balance local operational needs with enterprise standards and strategic objectives while maintaining a strong focus on service excellence and organizational mission.

Compensation:

The target hiring range for this position is $135,102.26 to $168,877.83 with a maximum of $202,653.39. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.