Director, MSP Offer Development and Service Creation

For our client, we are seeking a Director, MSP Offer Development and Service Creation to join the team of a leader in the Information Technology space.

This role will lead the development of partner-ready managed service offers and shape how managed service providers can bring new value to market. You will work closely with Product Management, channel partners, and internal cross-functional teams to build scalable service frameworks, improve service delivery, and strengthen partner performance. The position also includes guiding a global team and representing partner needs in strategic planning and execution discussions.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $238,000 – $297,500 annually

Responsibilities

• Develop and maintain a comprehensive service creation framework for managed service provider engagement.
• Collaborate with internal teams to create partner-ready offers tailored for partner service portfolios.
• Oversee the lifecycle of new service creation, from ideation to launch with partners.
• Conduct service health checks to enhance existing managed services with current partners.
• Identify and resolve service delivery friction points to optimize partner performance.
• Lead and mentor a global team of Channel Development Managers in service creation processes.
• Represent managed service provider needs in cross-departmental initiatives and planning sessions.

Qualifications

• 5-7 years of experience with Managed Service Providers and their operational dynamics.
• Proven track record in building and scaling managed or professional services from inception.
• Strong grasp of commercial modeling, particularly in pricing and packaging structures.
• Experience collaborating with Product Management to create partner-ready offers.
• Direct leadership experience managing remote or global teams effectively.
• Excellent facilitation skills for engaging partner executives in structured discussions.
• Proficient use of AI tools to enhance operational efficiency.

Benefits

• Health and wellness benefits including medical, dental, and vision coverage.
• Generous vacation policy and paid holidays.
• 401(k) retirement plan with company contributions.
• Life and disability insurance coverage.
• Opportunities for professional development and training.

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.