Director, MSP Program Delivery

We are looking for a Director of MSP Program Delivery to lead the delivery of a client's Managed Service Provider (MSP) program covering contingent labor and other outsourced talent services. You will be the senior owner of the program day to day: keeping delivery running smoothly, resolving issues quickly, and acting as a trusted advisor who helps the client mature and improve its wider workforce program.

This is a hands-on leadership role. You will balance operational excellence with strategic counsel, and you will be equally comfortable resolving an escalation with a supplier as presenting a program roadmap to client executives.

Key Responsibilities

• Program leadership: Own end-to-end delivery of the MSP program, ensuring SLAs, KPIs and contractual commitments are met or exceeded.
• Issue resolution: Act as the escalation point for daily operational issues across requisitions, onboarding, invoicing, compliance and supplier performance, driving fast and lasting resolution.
• Client advisory: Advise the client on how to improve its contingent workforce program, including program design, supplier strategy, spend, process efficiency, talent quality and risk.
• Stakeholder management: Build strong relationships with client leadership, hiring managers, procurement, HR and legal, and lead regular business reviews and governance meetings.
• Supplier management: Manage and develop a supplier network of staffing and outsourced talent providers, including performance management, tiering and rate and compliance oversight.
• Commercial management: Manage the programs commercial obligations including service levels, pricing, contract changes, invoicing and supplier payment processes.
• Reporting and analytics: Deliver accurate program reporting and insight, using data to identify trends, savings and improvement opportunities.
• People leadership: Lead, coach and develop the program delivery team, setting clear goals and building a culture of accountability and client focus.
• Governance and compliance: Ensure the program meets worker classification, compliance, data and regulatory requirements, and manage change and continuous improvement initiatives.
• Program growth: Identify opportunities to improve delivery, expand program scope and protect account profitability

What You'll Bring

• Significant experience leading MSP and contingent workforce programs within staffing or outsourced talent solutions, ideally at director level or equivalent.
• Proven track record of running complex, multi-site or multi-country programs for enterprise clients and delivering against SLAs and KPIs.
• Strong consulting and advisory skills, with the credibility to challenge, influence and guide senior client stakeholders.
• Deep knowledge of contingent labor models, vendor management systems (VMS), supplier management and workforce compliance.
• Sound commercial and financial acumen, including spend analysis, rate management and contract governance.
• Experience leading and developing high-performing teams, with the resilience to manage pressure and competing priorities.
• Excellent communication, negotiation and problem-solving skills.

Desirable

• Experience with major VMS platforms and workforce analytics tools.
• Exposure to statement of work (SOW) and services procurement, or other outsourced talent services such as RPO.
• Relevant certification, such as CWS or CCWP, or similar program management qualifications.

A little bit about us

At Hudson Talent Solutions, we’re shaping the future of talent. From recruitment process outsourcing (RPO) to employer branding and across the complete talent life cycle, we thrive on delivering world-class customer and candidate experiences.

People are at the centre of everything we do. We deliver innovative, customised recruitment services and talent solutions to organisations worldwide. We’re an innovative and diverse team that works hard and thinks smart. Led by accomplished and inclusive leaders, our people are always open to trying new things to continuously deliver excellence to our clients.

Hudson Talent Solutions we don't just accept difference—we celebrate it, support it, and thrive on it for the benefit of our employees, our clients, and our community. We are proud to be an equal opportunity workplace and commit to fairness and equality for all during the hiring process and throughout your time with us.

To start your journey with Hudson Talent Solutions, apply now!

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Please note that parts of our communication used in the course of providing our services are generated with AI assistance and have been reviewed for accuracy by a human. As a company, we are committed to the responsible and ethical use of AI in our services.