Director of Consulting

Meet Our Team:

Pega Consulting partners with clients to deliver measurable business outcomes faster. We combine consulting expertise, Blueprint-driven delivery, and AI to help clients transform how work gets done

Picture Yourself at Pega:

As Director of Consulting, you own client outcomes, portfolio growth, consulting excellence, and talent development. You lead teams that reduce idea-to-outcome cycle time while building trusted client relationships and developing future leaders. Success comes from creating measurable value for clients and translating that value into long-term growth.

What You'll Do at Pega:

Delivery the One Number

• Drive idea-to-outcome cycle time down across your portfolio, engagement over engagement shortening the distance from a client idea to a realized result.

• Lead and coach a high-performing team of consulting managers and senior consultants.

• Hold the standard for Blueprint-led delivery as a design authority advising and assuring and setting the bar our partners deliver at scale.

• Design back from the outcome. A requirement met is not an outcome delivered challenge the ask when it will not get the client where they need to go.

Client Engagement Trusted Advisor

• Earn trusted-advisor status by consistently delivering results, building executive confidence, and demonstrating deep understanding of client priorities.

• Establish executive-level trust and expand relationships across business and technology stakeholders to increase Pega's strategic influence.

• Prevent, dont just report. Surface risks early and bring clients into the conversation before risks become issues, with clear, shared ownership of mitigation.

• Partner with global Go-to-Market teams across APAC, EMEA, and Americas to ensure consistent delivery excellence.

Stewarding Value into Growth

• Grow strategic accounts through measurable client outcomes, executive relationships, and expansion into new business initiatives, buying centers, and use cases.

• Own portfolio health. Manage margin, utilization, forecasting, resource planning, delivery risk, and predictable delivery economics.

• Shape the next opportunity. Partner with account teams and partners to identify unmet client needs, expand value, and shape future opportunities.

People Talent

• Develop capability, mentor future leaders, build succession depth, and foster a culture of continuous learning, respectful challenge, and improvement.

What Success Looks Like

We measure outcomes achieved, value delivered, and problems solved never tasks completed. In this role, success shows up as:

• Client advocacy strong NPS, executive sponsorship, references, and repeat or expanded engagements across your portfolio.

• Value realized revenue accelerated, customer and user experience improved, cost and complexity removed, governance risk reduced.

• Consultant growth measurable capability progression, trusted-advisor relationships earned, and Blueprint adopted in every new engagement.

• Speed to outcome idea-to-outcome cycle time trending down, quarter over quarter.

• Healthy growth portfolio expansion and commercial health that follow from delivered value, never ahead of it

Who You Are:

• A strategic, empathetic leader with deep delivery and people-management experience.

• A trusted advisor who combines client advocacy, business acumen, and strategic thinking to create long-term value for clients and Pega.

• Fluent and credible on AI you treat it as leverage to improve client outcomes, and you can orchestrate it responsibly rather than just talk about it.

• A builder of high-performing teams who coaches first and leaves people more capable than they were found.

• A clear communicator across technical and business audiences, from delivery teams to client executives.

• A growth-minded learner who challenges assumptions, embraces feedback, and makes decisions based on evidence.

What You've Accomplished:

• 15+ years in enterprise consulting or delivery, including 5+ years in strategic people-leadership roles.

• A track record of measurable client outcomes not just projects shipped.

• Experience in client engagement, enablement strategy, mentoring, and succession planning.

• Exposure to global delivery models and consulting operations.

• Experience owning the commercial health of a delivery portfolio margin, utilization, and account growth earned through delivered value.

• Experience delivering Pega, and with Blueprint-led delivery, is a strong advantage.

Preferred Qualifications

• AI orchestration: embedding AI, ML, or intelligent automation into consulting delivery or client solutions governed and accountable, not ungoverned sprawl.

• Diversity inclusion: leading initiatives that measurably improved diversity, equity, and inclusion within consulting or delivery organizations.

• **Innovation leadership:**incubating and scaling new service offerings or delivery accelerators regionally or globally.

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products.
• Continuous learning and development opportunities.
• An innovative, inclusive, agile, flexible, and fun work environment.
• Competitive global benefits program inclusive of pay and bonus incentive, employee equity in the company
• An opportunity to work in an organization that actively invests in AIenabled learning, innovation, and responsible adoption across its engineering practices