Director of Customer Service

Director of Customer Service | Elmhurst, IL

We’re searching for a technical customer service leader who understands field service because they’ve actually lived it.

This is a highly visible leadership opportunity for someone who combines hands-on technical experience, operational discipline, customer leadership, and strong people management .

📍 Elmhurst, IL | Limited Hybrid Schedule

💰 $140K–$160K Base + Bonus

✈️ Up to 30% Travel | U.S., Canada & Mexico

The Background We’re Looking For:

• 5+ years leading a technical customer service or service organization

• 3+ years of prior hands-on experience as a Field Service Technician or similar

• Strong technical aptitude with the ability to read and understand mechanical drawings and electrical diagrams

• Experience leading, scheduling and supporting technical/service teams

• Strong administrative and organizational capabilities

• Ability to manage competing customer priorities and service demands

• Experience navigating escalations and resolving customer and team conflicts

• Confident, assertive leadership style with a high level of accountability

• Ability to hold teams to expectations while maintaining strong customer relationships

The Leadership Style That Will Thrive Here:

We’re looking for someone who can bring structure, accountability and consistency to a technical service organization.

You should be comfortable making decisions, addressing performance issues, resolving conflict, coordinating resources and stepping into challenging customer situations when necessary.

Most importantly, you need the technical credibility to understand what your field team is experiencing — not just manage it from behind a desk.

This role includes up to 30% domestic and North American travel across the U.S., Canada and Mexico and requires accessibility to the Elmhurst, Illinois office.

👉 If your career started in the field and evolved into leading technical service teams, I’d love to connect.