Director of Engineering

Who you are

• This role is ideal for a leader who can move comfortably between strategy and execution: setting direction, simplifying an operating model, making hard prioritization calls, guiding architecture, handling high-severity escalations, and developing managers and senior technical leaders
• Significant experience leading engineering organizations that include multiple teams and managers
• Experience with APIs, distributed systems, platform engineering, developer experience, integrations, or another technically complex B2B ecosystem
• Demonstrated success creating prioritization, escalation and operating mechanisms in a high-demand environment
• Strong product judgment, the ability to distinguish a one-off request from a repeatable product or platform opportunity
• Strong written and verbal communication, including the ability to communicate clearly with executives, engineers, partners, and non-technical stakeholders
• A track record of hiring, coaching, and developing managers and senior engineers
• Enough technical depth to review architecture, ask incisive questions, assess risk, and make sound trade-offs without needing to be the primary implementer
• Experience in a marketplace, B2B SaaS, platform, developer products, payments, hospitality, commerce, or integration-heavy business
• Experience leading or partnering closely with Solutions Engineering, Professional Services, Customer Engineering, Technical Account Management, or a similar function
• Experience moving a high-touch onboarding or support model toward self-service, automation, AI-assisted support, or risk-based engagement
• Experience driving productivity, innovation, and operational improvements using AI development tooling
• Experience working with external partners, enterprise customers, sales, business development, security, legal, or revenue operations
• Strong background in data-driven decision making, metrics definition, and performance optimization for high-scale enterprise platforms
• Experience with API lifecycle management, OAuth/SSO, developer portals, certification, SDKs, event-driven systems, observability, or partner data access
• Experience operating across globally distributed teams and time zones

What the job involves

• We are looking for a Director of Engineering to lead the Global Partnerships engineering organization across Solutions Engineering, Integrations, and API Platform
• This leader will combine product engineering judgment, technical depth, customer empathy, and operating discipline to make our partnership ecosystem easier to build on and easier to scale
• You will lead the Solutions Engineering and the engineering teams responsible for partner integrations and API platform capabilities
• You will work closely with Product, Partnerships, RSS, Support, Security, Legal, and other engineering leaders to turn partner and business needs into durable platform capabilities
• Set the strategy and portfolio for partner integrations, APIs, developer experience and Solutions Engineering making clear trade-offs across business value, partner commitments, reliability, and capacity
• Build a scalable Solutions Engineering model with disciplined intake, prioritization, escalation, SLAs, and communication. Identify opportunities to build a better operating model by collaborating with support, RSS and other cross-functional teams and stakeholders
• Lead the technical direction for API Platform and Integrations, and how agentic development can transform the developer experience both internally as well as for external developers using our platform
• Turn recurring partner’s identified problems and gaps into durable improvements in product, process and documentation
• Build trusted relationships across Partnerships, RSS, Product, Support, Security, Legal and Engineering. Make timely decisions when priorities conflict and communicate outcomes, risks, and trade-offs clearly
• Lead and develop managers and senior technical leaders, strengthen delegation and succession, and earn the opportunity to expand the organization’s scope through demonstrated results

Benefits

• Work from (almost) anywhere - wherever you do your best work
• Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
• Generous parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings