Director of Operations

About HOY Live Cafe

HOY Live Cafe is an ambitious, premier 8,000 sq. ft. hybrid Live House and experiential venue located in the heart of Kai Tak, directly adjacent to the Kai Tak Sports Park. Capitalizing on world-class international concerts and major sporting events (e.g., Rugby Sevens), we deliver high-energy fan pre-parties, post-show experiences, alongside exclusive private VIP corporate gatherings.

We are looking for a hands-on, entrepreneurial Director of Operations to take full ownership of this venue from its ground-up launch. Operating as the primary operational leader on the ground, you will work autonomously while orchestrating a complex external and internal stakeholder network to drive a sustainable, highly profitable business.

Key Responsibilities：

Business Model & P&L Ownership

• Develop and refine a sustainable business model that balances public mega-events and private business opportunities.
• Take full ownership of the venue's P&L, budgeting, cost controls, and revenue optimization.

Sales & Marketing Strategies for Revenue Maximization

• Formulate and execute go-to-market strategies to capture fan traffic from Kai Tak Sports Park events through pre-party and post-show activations.
• Drive marketing initiatives for private events, corporate bookings and brand activations during non-public operational days.
• Develop partnerships with ticketing, tourism, hospitality, and event partners to expand market reach and customer acquisition.

Licensing Authorities & Regulatory Compliance

• Lead engagement with licensing authorities to secure and maintain all required venue permits.
• Ensure  ongoing compliance with regulatory requirements for live performances, large-scale gatherings and catering operations.

Landlord & Tenant Relations

• Serve as the primary operational liaison with the landlord and property management.
• Coordinate building compliance, facility guidelines, loading dock operations and security logistics during major stadium event periods.

Vendor, Partner & Stakeholder Management

• Manage and coordinate external partners, including event promoters, talent agencies, ticketing platforms, contractors and security agencies.
• Oversee vendor contracts and service level agreements (SLAs) for specialized partners to ensure elite venue standards.
• Collaborate with internal stakeholders and senior management to align commercial goals and brand strategy.

Ticketing, Packaging & Revenue Architecture

• Develop ticketing frameworks, bundled packages, and pricing strategies to maximize revenue opportunities.
• Maximize per-capita spending through creative pre-show and post-show activations.

Data-Driven Performance & POS Integration

• Oversee the implementation and optimization of POS and inventory management systems.
• Leverage operational and financial reporting and insights to drive business performance and operational efficiency.

Operational Setup & Event Execution

• Lead end-to-end venue setup, including layout planning and event execution while ensuring high-quality A/V production standards.
• Manage crowd control and operational logistics during major stadium event periods.

Requirements & Qualifications：

• 8+ years of senior leadership experience in venue management, nightlife, live entertainment, hospitality or large-scale event operations in Hong Kong.
• Willingness to work flexible hours, including evenings, weekends and public holidays according to entertainment and stadium event calendars.
• Proven experience engaging with Hong Kong licensing authorities and securing entertainment and food & beverage licences.
• Demonstrated success in developing sales and marketing strategies that drive brand awareness, event-driven traffic and revenue growth.
• Excellent communication and negotiation skills with experience managing vendors, entertainment partners, service providers  and landlords.
• Hands-on experience in POS systems, data analytics tools and ticketing platforms.
• Familiarity with Hong Kong’s entertainment landscape, Kai Tak development and large-scale events.
• Proficiency in English and Cantonese; Mandarin is a plus.

We offer competitive remuneration packages and career development opportunities. Please visit our website https://www.ctfme.com for company details and other vacancies information.

Your application may be forwarded to any affiliate companies and successful applicant may be seconded to work at any office as assigned. The information received will be used for consideration of employment only and all personal data supplied will be destroyed within 3 months.

We are an equal opportunity employer.