Director of Pharmacy Services - PhippsPack

Director of Pharmacy Services – PhippsPack

Location: Jackson, Tennessee
Job Type: Full-Time
Salary: $125,000–$140,000 annually

Build. Lead. Grow.

Phipps Pharmacy is seeking a Director of Pharmacy Services for PhippsPack to lead the next stage of growth for our medication adherence packaging division.

PhippsPack provides customized medication adherence packaging and pharmacy services for patients living independently in their own homes, as well as patients served by group homes, assisted living communities, long-term care facilities, and other residential care settings.

This is a unique leadership opportunity for a pharmacist who wants to do more than manage the day-to-day operation of a pharmacy department.

We are looking for a builder.

The Director will assume leadership of the PhippsPack team and be responsible for strengthening current operations, developing the team, expanding our patient and facility relationships, growing our geographic service area, and helping position PhippsPack to become its own standalone pharmacy operation in the near future.

The successful candidate will combine exceptional pharmacy practice with leadership, operational excellence, business development, and an entrepreneurial mindset.

Position Summary

The Director of Pharmacy Services – PhippsPack is responsible for the overall leadership, performance, growth, quality, and strategic direction of PhippsPack.

The Director will:

• Lead and develop the PhippsPack pharmacy team.
• Deliver exceptional pharmacy care and an exceptional patient and facility experience.
• Develop and execute strategies to grow the number of patients and organizations served by PhippsPack.
• Establish systems and processes that allow PhippsPack to scale efficiently.
• Build strong relationships with group homes, assisted living communities, long-term care facilities, caregivers, healthcare providers, and community partners.
• Identify opportunities to expand PhippsPack into additional communities and service areas.
• Develop the operational infrastructure necessary for PhippsPack to transition into a standalone pharmacy.
• Collaborate directly with the President/CEO and executive leadership team on the strategic development of PhippsPack.

Strategic Growth & Business Development

A major responsibility of this position is growth.

The Director will develop and execute a comprehensive growth strategy for PhippsPack, including:

• Increasing the number of patients utilizing PhippsPack.
• Developing relationships with new assisted living facilities, group homes, long-term care organizations, residential care providers, caregivers, and referral partners.
• Strengthening and expanding existing facility relationships.
• Identifying new geographic markets and service opportunities.
• Developing scalable onboarding processes for new patients and facilities.
• Representing PhippsPack with prospective facilities, healthcare providers, community organizations, and strategic partners.
• Identifying new services and solutions that provide additional value to patients and facility partners.
• Monitoring key performance indicators related to patient growth, retention, operational efficiency, quality, and financial performance.
• Creating the systems, workflows, team structure, and operational processes required to support the future development of PhippsPack as a standalone pharmacy.

The Director should consistently ask:

How can we serve more patients, serve them better, and build a pharmacy operation capable of sustainable growth?

Leadership & Team Development

The Director will build and lead a high-performing PhippsPack team.

Responsibilities include:

• Planning, directing, coordinating, and supervising pharmacy operations.
• Establishing clear expectations and accountability for team performance.
• Recruiting, developing, coaching, and retaining exceptional team members.
• Creating an environment of continuous learning and improvement.
• Empowering team members to solve problems and make decisions in the best interest of the patient and organization.
• Developing future leaders within the PhippsPack team.
• Regularly recognizing individual and team accomplishments.
• Modeling servant leadership through humility, self-awareness, honesty, transparency, accountability, and service.
• Building strong, trusting relationships across departments and locations.
• Communicating with energy, clarity, and positivity to inspire commitment and action.

Operational Excellence

The Director is responsible for ensuring that PhippsPack operates with exceptional accuracy, consistency, efficiency, and patient safety.

Responsibilities include oversight of:

• Prescription intake and data entry.
• Prescription processing and clinical review.
• Medication synchronization.
• Prescription filling.
• Adherence packaging.
• Prescription preparation and verification.
• Compounding when applicable.
• Inventory management.
• Medication changes and cycle management.
• Patient and facility onboarding.
• Prescription transfers and prescriber communication.
• Delivery coordination.
• Patient, caregiver, and facility communication.
• Documentation and record retention.
• Quality assurance.
• Workflow design and continuous process improvement.

The Director will evaluate current processes and proactively implement systems, technology, automation, and workflow improvements that allow PhippsPack to grow without sacrificing quality or patient care.

Patient-Focused Pharmacy Care

At Phipps Pharmacy, patient care comes first.

The Director will:

• Provide the highest quality Pharmacy-Doctor patient care.
• Ensure every patient receives the pharmacy solution that best meets their individual needs.
• Work collaboratively with patients, caregivers, healthcare providers, facility staff, and other members of the healthcare team.
• Counsel patients regarding medications and healthcare needs.
• Provide Medication Therapy Management and other clinical pharmacy services when appropriate.
• Identify medication-related problems and opportunities to improve adherence and patient outcomes.
• Promote communication that improves coordination of care.
• Lead the PhippsPack team in delivering an exceptional patient, caregiver, and facility experience.

Solution-Focused Leadership

The Director must be comfortable operating in a growing organization where opportunities and challenges frequently require new solutions.

The successful candidate will:

• Approach challenges with a solution-focused mindset.
• Use data, analytics, operational metrics, patient feedback, and team insights to guide decisions.
• Demonstrate curiosity and a growth mindset.
• Encourage intelligent risk-taking and innovation.
• Demonstrate resilience when facing challenges.
• Embrace change and lead others successfully through change.
• Continuously look for better ways to deliver pharmacy services.
• Balance outstanding patient care with responsible business performance.
• Take ownership of problems and drive them through resolution.

Collaboration

The Director will work closely with:

• PhippsPack pharmacists and pharmacy technicians.
• Phipps Pharmacy leadership.
• The President/CEO and executive leadership team.
• Pharmacists and team members throughout Phipps Pharmacy.
• Physicians and other healthcare providers.
• Caregivers and family members.
• Assisted living and long-term care leadership.
• Group home and residential care organizations.
• Community partners and referral sources.

The Director may also work with accredited Colleges of Pharmacy and serve as a preceptor for Doctor of Pharmacy candidates.

What Success Looks Like

Success in this position means more than keeping the department running.

The successful Director will:

• Build a highly engaged and accountable PhippsPack team.
• Increase the number of patients served.
• Develop new facility and organizational partnerships.
• Increase retention and satisfaction among current patients and partners.
• Improve operational efficiency and scalability.
• Maintain exceptional medication accuracy and patient safety.
• Create repeatable systems that support continued expansion.
• Expand PhippsPack's service area.
• Identify and develop new revenue and patient-care opportunities.
• Establish the operational foundation required for PhippsPack to become a successful standalone pharmacy.

QualificationsRequired

• Doctor of Pharmacy (PharmD) degree from an accredited College of Pharmacy.
• Current and unrestricted Tennessee pharmacist license.
• Minimum of three years of operational pharmacy experience in community, retail, long-term care, adherence packaging, compounding, or a related pharmacy practice setting.
• Strong understanding of pharmacy operations, workflow, patient safety, regulatory compliance, and medication management.
• Demonstrated ability to lead people and manage multiple priorities.

Preferred

• Previous pharmacy leadership or management experience.
• Experience with adherence packaging, medication synchronization, assisted living, long-term care, group homes, or residential pharmacy services.
• Experience developing or growing a pharmacy service line.
• Business development or relationship-management experience.
• Completion of an ASHP-accredited postgraduate pharmacy residency.
• Immunization certification.

The Ideal Candidate

The ideal candidate is a pharmacist who looks at PhippsPack and sees what it can become, not simply what it is today.

You may be the right person for this opportunity if you:

• Want to build something.
• Enjoy developing people and leading teams.
• Think like an owner.
• Are energized by growth.
• Enjoy building relationships.
• See problems as opportunities to improve systems.
• Are comfortable creating structure where structure may not yet exist.
• Believe excellent patient care and strong business performance can and should exist together.
• Want the opportunity to help transform a growing pharmacy service into a standalone pharmacy operation.

At Phipps Pharmacy, We Offer

• Competitive salary.
• Paid vacation.
• Paid holidays.
• Generous 401(k).
• Health insurance, including vision coverage.
• Professional association memberships.
• State pharmacist license fees.
• Opportunities for professional growth and leadership development.

Schedule

Monday through Friday with occasional Saturday rotation.

On Call - None currently - Call rotation is possible in the future.

About Phipps Pharmacy

Phipps Pharmacy is an independent community pharmacy committed to passionately and relentlessly pursuing excellence in patient care and the patient experience.

Our pharmacy teams provide traditional prescription services as well as innovative Pharmacy-Doctor provided patient care, medication management, immunizations, clinical services, wellness services, compounding, adherence packaging, and other solutions designed around the needs of our patients and communities.

PhippsPack is our signature medication adherence packaging service supporting patients in their own homes as well as group homes, assisted living communities, long-term care facilities, and other residential care environments.

Phipps Pharmacy serves communities throughout West Tennessee with locations in Huntingdon, Jackson, McKenzie, Martin, and Waverly.

Phipps Pharmacy has been nationally recognized for pharmacy innovation, advocacy, patient care, and community involvement, including being named the 2024 Good Neighbor Pharmacy Advocacy Champion and receiving the 2022 NCPA NICE Award for outstanding community involvement.

We believe exceptional organizations are built by exceptional teams. Phipps Pharmacy is committed to creating opportunities for team members to grow professionally, lead boldly, and make a meaningful difference in the lives of the patients and communities we serve.

Apply

Candidates should submit a curriculum vitae or resume to:

Jay Phipps, PharmD, MBA
President & CEO
Phipps Pharmacy

Work Location: In person
Location: Jackson, Tennessee

Job Type: Full-time

Pay: $125,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person