Director of Player Development

The Director of Player Development is responsible for oversight of all Player Development personnel. They set and maintain a strategy and culture that cultivates relationships with resort guests through outreach, acquisition, development, and retention efforts.

• Develops and analyzes KPIs to promote programs aligned with revenue objectives and guest experience goals.
• Remains aligned with Sky River's objectives and curates and manages incentive programs aimed at exceeding those goals.
• Manages Sky River's partnership ticket block to drive new/inactive guests to the casino.
• Represents Sky River Casino Resort professionally on property, within the community, and with current and prospective business partners.
• Works to enhance Sky River Casino's VIP programming, which may include private game utilization, casino credit, desired-market events, and national casino marketing efforts.
• Remains aware of Sky River's market position and perception, develops strategies to enhance market share.
• Monitors existing high-limit guest programs and develops knowledge of customer betting habits, credit situation, and levels of gaming and event participation to maximize profit margins and guest experience.
• Works with property leaders to develop a casino calendar that drives business and supports property goals.
• Remains innovative to ensure the Player Development team maximizes CRM systems, tracking tools, and other resources designed to increase guest loyalty.
• Actively evaluates customers' gaming and non-gaming activity to provide earned incentives.
• Actively recruits, hires, coaches, and develops team members for the long-term benefit of Sky River.
• Resolves customer disputes and complaints to the satisfaction of the customer and the company.
• Creates and monitors departmental policies and procedures as necessary while promoting outstanding guest service and positive employee relations.
• Performs other duties as assigned.

Requirements:

• Must be 21 years of age or older.
• Bachelor's Degree in marketing, hospitality management, business administration or related major; or equivalent experience preferred.
• 10 years of casino marketing experience, with progressive supervisory/managerial responsibilities required.
• Demonstrates expert level proficiency in player development through previous experience. Host or VIP services representative preferred.
• Previous experience at Tribal gaming properties is preferred.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.
• Previous hotel operations experience is preferred.

Is this position responsible for selling, serving or distributing alcoholic beverages or do they have comp authority? Yes

Gaming License Required? Yes, process facilitated by the Company

Other Certifications? N/A