Director of Site Reliability Engineering

Who you are

• You are a proven engineering leader with a track record of building and scaling high-performing, geographically distributed teams in a fast-paced SaaS environment
• You are intellectually curious and a continuous learner, with a deep understanding of modern reliability principles
• You are a "Driver" who is biased toward action. You don’t wait for problems to find you; you proactively identify risks and rally teams to solve them
• You are a cross-functional influencer and an exceptional communicator, capable of articulating complex technical concepts to diverse audiences, from engineers to executives to enterprise customers
• You are a player-coach who can dive deep into technical details with your team while also developing and articulating a long-term strategic vision
• You are passionate about building a strong, inclusive team culture and have experience integrating new teams with existing ones across different time zones and cultures
• You thrive in an environment of high ambiguity and rapid change, embodying a "1% done" mindset and seeing opportunity in every challenge
• 12+ years of experience in software engineering, with at least 5+ years in a leadership role managing SRE, DevOps, or Security Engineering teams
• Proven experience building and scaling engineering teams, ideally with experience establishing a new team or office
• Deep, hands-on experience with cloud-native production systems at scale (AWS preferred)
• Strong technical background in distributed systems, observability, container orchestration (Kubernetes), infrastructure as code (Terraform), and CI/CD principles
• Experience managing geographically distributed teams and fostering a strong, unified culture across multiple time zones
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient
• We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying

What the job involves

• The SRE team is the bedrock of trust for the 200,000+ businesses that rely on Klaviyo to power their growth. This team is responsible for the secure reliability, scalability, and performance of our entire platform: from our core data processing pipelines to our cutting-edge AI services
• As a foundational leader in our new Dublin office, you will build this team from the ground up, establishing a center of excellence for platform integrity and playing a pivotal role in Klaviyo’s European expansion. You will be the ultimate custodian of the trust our customers place in us every day
• Architect and Lead: Define the vision, strategy, and roadmap for a unified SRE organization. You will build and mentor a world-class, multi-disciplinary team of engineers in Dublin, fostering a culture of operational excellence, proactive problem-solving, and blameless learning
• Champion Secure Reliability: Drive a "secure and reliable by design" philosophy across all of engineering. Partner with product and platform teams to embed reliability principles into the entire software development lifecycle, from initial design to production deployment
• Own Platform Integrity: Take ownership of the availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning for Klaviyo’s global platform
• Drive Automation: Build the "paved road" for Klaviyo engineers by developing automated, self-service tooling and infrastructure that enables teams to "move fast, no shortcuts"
• Ensure Global Compliance: Serve as the on-the-ground technical leader for GDPR and other international data protection regulations. You will be responsible for implementing and verifying the technical controls that safeguard customer data and ensure compliance
• Lead Through Incidents: Command reliability incidents, guiding teams to rapid resolution while fostering a culture of blameless post-mortems that drive meaningful, systemic improvements

Benefits

• Private medical insurance
• Medical
• Dental
• Vision
• Lifestyle spending account
• Commuter benefits
• Modern Health - wellness platform
• Parental leave
• Company equity
• Employee stock purchase plan
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Employee assistance program (EAP)
• 401(k) plan with company match
• Flexible paid time off (FPTO)
• 13 company holidays
• Paid parental bonding leave
• Medical, Dental, Vision
• Pension
• Financial coaching
• Life insurance
• Income protection
• Annual leave - up to 25 annual leave days
• 10 company holidays (8 bank holidays + 2 recharge days)
• Family leave
• Cycle to Work benefit
• Mental health benefits