Director of Solutions Engineering

Who you are

• You are an experienced Solutions Engineering leader who thrives at the intersection of sales strategy, technical depth, and people leadership. You’re comfortable rolling up your sleeves to lead high-stakes demos and solve complex technical challenges, while also coaching our Solutions Engineers to elevate their impact
• You bring a strong “one team, one goal” mindset, enjoy working cross-functionally, and know how to translate technical capabilities into meaningful business outcomes for customers and prospects alike
• 8–10+ years of experience in Solutions Engineering, Pre-Sales Engineering, or Solutions Architecture in a SaaS organization
• 2–3+ years in a people leadership role
• Proven success in high-growth SaaS environments, with experience supporting API-driven integrations and cloud infrastructure
• Strong understanding of sales methodologies such as MEDDICC, and experience partnering closely with Account Executives
• A true player-coach mindset — able to move seamlessly from high-level strategy and coaching to hands-on troubleshooting and technical execution
• Passion for delivering an exceptional customer experience through thoughtful, consultative problem-solving
• Excellent prioritization, project management, and organizational skills in fast-paced, evolving environments
• Exceptional ability to communicate complex technical concepts clearly to both technical and non-technical audiences
• Strong coaching mentality and ability to help elevate others in their career development
• Exceptional interpersonal skills; clear and concise written and oral communication skills
• Skilled at building rapport and setting expectations with stakeholders, including those at the executive level
• Comfortable with ambiguity; ideal candidates have experience adapting in rapidly changing environments and contributing to an evolving sales process
• This is a full-time, hybrid position based in Austin, Texas. Must live in Austin or the surrounding areas

What the job involves

• AlertMedia is seeking a Director, Solutions Engineering to partner closely with our sales organization and play a critical role in helping prospective customers to understand the value of our platform. This is a hands-on, player/coach role — ideal for a seasoned Solutions Engineering leader who enjoys being deeply involved in the sales process while also building, mentoring, and scaling a high-performing Solutions Engineering team over time
• Balance team development and hands-on technical contribution, spending your time mentoring and leading Solutions Engineers and directly supporting strategic deals
• Lead by example, setting the bar for technical excellence, consultative selling, and customer advocacy
• Team Leadership & Mentorship: Lead and develop a team of Solutions Engineers through regular 1:1s, career development planning, performance feedback, and coaching on both technical and sales skills
• Enablement & Certification: Define and execute a regional technical strategy, ensuring the team is enabled, certified, and equipped to lead value-based technical conversations across the AlertMedia platform
• Pipeline Health & Sales Partnership: Partner with Sales leadership in forecast and pipeline reviews to ensure technical readiness and alignment for active and upcoming deals
• Operational Excellence: Standardize and continuously improve Solutions Engineering best practices, demo flows, discovery approaches, and proof-of-concept (PoC) frameworks
• Cross-Functional Collaboration: Work closely with Product, Engineering, Marketing, and Customer Success to surface insights from the field and influence platform evolution
• Strategic Deal Leadership: Lead technical discovery, solution design, and demonstrations for high-value or complex accounts, serving as the technical voice and trusted advisor throughout the sales cycle
• Solution Prototyping & Problem Solving: Develop prototypes, technical spikes, or custom integrations to unblock complex deals or inform future product direction
• Executive-Level Engagement: Facilitate technical discussions with CIOs, CTOs, and senior stakeholders, translating platform capabilities into clear business value and outcomes
• Customer Advocacy: Serve as a strong bridge between customers, Sales, and Product, advocating for customer needs and influencing the product roadmap based on real-world use cases

Benefits

• 100& Paid Healthcare: Take advantage of fully paid medical, dental, vision, disability, and life insurance for employees and subsidized for dependents.
• Bonus: Participate in the company-wide annual bonus based on their collective success.
• Family Planning: Leverage their 100% paid parental and new child bonding leave—12 weeks off for primary caregivers and 4 weeks off for secondary caregivers
• Paid Sabbatical: Pursue your interests with six weeks of paid sabbatical leave after six years of service.
• Tuesday Lunch: Get together for transparent company updates from leadership while enjoying a meal on AlertMedia​
• PTO: Unplug, rest, and recharge with a flexible time off policy that encourages work-life balance without worrying about counting days!​
• Give Back: Join your coworkers in giving back to the Austin community through quarterly volunteer opportunities
• Team Building and Celebrations: Take part in company celebrations, team buildings, and peer-nominated value award recognition