Director of Technical Program Management

Who you are

• Strong candidates will have excellent communication skills across all levels of the organization — from individual engineers to senior executives — as well as a proven track record leading large, highly complex programs
• You have 10+ years of enterprise software or technical program management experience at an enterprise technology company
• You have 5+ years leading Software as a Service (SaaS) product development programs, with demonstrated understanding of the SaaS business model and its product development lifecycle
• You bring deep experience with the software development lifecycle and agile methodologies, with the ability to apply this knowledge in dynamic environments
• You have outstanding organizational, communication, and relationship-building skills, and can drive consensus in a cross-functional, matrix management environment
• You have experience with Portfolio Management
• You have excellent analytical and problem-solving skills with a history of hands-on, detail-oriented execution
• You're comfortable establishing credibility and rapport with senior executives and individual contributors alike
• You have the ability to master technical subjects and technologies relevant to the program
• You hold a related technical degree

What the job involves

• Technical Program Managers (TPMs) play a meaningful role at Salesforce in leading large-scale, cross-functional initiatives within our Technology & Products organizations
• TPMs are responsible for programs from beginning to end, ensuring better workflow and more effective communication
• They work closely with executives and key company partners to drive critical programs and activities across the company
• The Director of Technical Program Management for Trust & Infrastructure will lead strategic technology programs that drive organizational efficiency and transformation within the Trust & Infrastructure TPM team
• This includes programs that accelerate transformation to Hyperforce, Salesforce's infrastructure product offering built on top of third-party public cloud substrates
• This person will partner with program leadership teams to drive cross-functional planning and execution across multiple domains — including Engineering, Customer Enablement, Legal, and Product — to deliver key business value
• This is a fast-paced, dynamic environment with mission-critical business deliverables
• There will be a steady stream of unforeseen challenges, and with that, communications, coordination, organization, leadership, flexibility, and ownership will be key to succeeding in this role
• Though this is an individual contributor role, you will thrive in a culture of ownership, delivery, and innovation
• Lead programs by aligning teams on scope, release planning, vision, and business goals — crafting program structure and securing cross-functional alignment
• Drive Steering Committee meetings with key partners to make key decisions, remove obstacles, and address critical program issues, ensuring business goals and strategic vision are met
• Partner with cross-functional teammates across functions — including Customer Success Group (CSG), Legal, Product, Sales, Marketing, Security, and Finance — to drive workgroup alignment on dependencies, status, milestones, and metrics
• Anticipate and remove obstacles with urgency, and provide regular program reviews covering current state, risks, and critical issues

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year