Director of Training and Compliance

Description:

JOB SUMMARY

The Training and Compliance Director is responsible for developing and delivering agency-wide training, quality assurance, risk management, and compliance systems. This position ensures employees and service providers receive the training and support necessary to deliver high-quality services while maintaining compliance with all applicable federal, state, contractual, licensing, and organizational requirements.

The Training and Compliance Director promotes a culture of continuous improvement, accountability, safety, and professional development by monitoring compliance trends, evaluating training effectiveness, and implementing systems as necessary.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Maintain compliance with the policies and procedures of Family Partners and the Division of Developmental Disabilities.

Training and Staff Development

• Develop, implement, and deliver agency-wide training programs for employees and service providers.
• Coordinate and facilitate new and ongoing required trainings including CPR/First Aid, Article 9, PROUD (formerly Prevention and Support), Recognizing Abuse, Neglect, and Exploitation (ANE), DCW training, Fraud, Waste, and Abuse (FWA), and Positive

Behavior Supports (PBS).

• Coordinate and facilitate initial licensing training for applicants in the Developmental Home program.
• Create, update, and maintain training curricula, training materials, manuals, presentations, and competency assessments.
• Plan and conduct training courses accommodating the needs and schedules of employees and service providers.
• Maintain internal rosters and submit rosters as required to external vendors or contractors.
• Coordinate ongoing professional development opportunities that support employee and service provider growth and service excellence.
• Ensure training programs align with organizational policies, regulatory requirements, and industry best practices.
• Conduct remediation training and corrective training when performance or compliance concerns are identified.
• Coordinate and facilitate community workshops, educational events, and compliance-related training initiatives.
• Monitor training effectiveness through evaluations, competency testing, observations, and outcome measures.

Compliance and Quality Assurance

• Monitor federal, state, licensing, contractual, and organizational requirements and communicate changes to leadership.
• Complete file audits to ensure documentation accuracy, completeness, and compliance.
• Develop and maintain file review systems, audit tools, and corrective action processes.
• Track, monitor, and ensure timely completion of corrective action plans resulting from audits, reviews, or investigations.

Risk Management and Safety

• Monitor incident reporting trends and conduct data analysis to identify systemic concerns, training needs, and risk areas.
• Develop and implement strategies to reduce incidents and improve service quality and safety.
• Recommend policy, procedure, and training modifications based on compliance findings, audit results, and incident trends.
• Assist with emergency preparedness, safety planning, and risk mitigation efforts.

Leadership and Collaboration

• Provide leadership and consultation to administrative employees regarding training, compliance, quality assurance, and

corrective action initiatives.

• Collaborate with program leadership to ensure consistent implementation of policies, procedures, and regulatory requirements.
• Promote a culture of accountability, continuous improvement, ethical practices, and person-centered services.
• Participate in strategic planning initiatives related to workforce development, quality assurance, and organizational compliance.

Requirements:

MINIMUM QUALIFICATIONS

Candidates must be a currently certified instructor of most Core training classes- CPR/First Aid, Article 9, PROUD, ANE, DCW, FWA, and PBS. A bachelor's degree in Human Services, Education, Business Administration, Public Administration, Healthcare Administration, Organizational Development, or a related field is preferred.

Must have a minimum of five years of progressively responsible experience in training, quality assurance, compliance, risk management, or program administration. Experience working within developmental disability service settings required. Experience conducting audits, developing corrective action plans, interpreting regulatory requirements, and developing and delivering professional training programs preferred.

Must have a valid Arizona Driver’s License, a passing 39-month Arizona motor vehicle record, and must have a reliable means of transportation with current insurance and registration. Must be able to obtain a Level 1 Fingerprint Clearance Card and pass background checks.

REQUIRED SKILLS

• Ability to develop engaging training materials and facilitate training for diverse audiences.
• Strong analytical skills with the ability to interpret data, identify trends, and implement solutions.
• Knowledge of adult learning principles and training best practices.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Demonstrated computer experience with Microsoft Word, Power Point, and Excel and e-mail at a minimum.
• Ability to handle and prioritize multiple tasks.
• Excellent interpersonal and verbal and written communication skills – be able to develop and present ideas and other materials in a conference room setting.
• Dependable and timely with both meeting project and other deadlines as well as with maintaining a work schedule.
• Demonstrated sound judgment.
• Strong knowledge of regulatory compliance, quality assurance, and risk management principles.