Director, Operations Analytics & Infrastructure

For our client, we are seeking a Director, Operations Analytics & Infrastructure to join the team of a leader in the Finance & Insurance space.

This leader will oversee the analytics and operational infrastructure that support front-line service delivery and business performance. The role is responsible for turning data, AI-enabled workflows, and system improvements into measurable gains in efficiency, compliance, and customer experience. The position will also partner closely with cross-functional stakeholders to strengthen operational decision-making, vendor support, and team effectiveness.

Location: Phoenix, AZ - US based candidates only, no visa sponsorship available

Compensation: $208,000 – $258,000 annually

Responsibilities

• Lead analytics teams to analyze performance and implement efficiency improvements
• Drive AI initiatives to optimize workflows and uncover business insights
• Oversee core software systems and vendor relationships for operational support
• Collaborate with cross-functional teams to execute operational enhancements and system integrations
• Establish and maintain performance metrics and ensure compliance with data governance standards
• Make operational decisions that support front-line staff and improve customer experience
• Mentor and develop leadership qualities in a diverse 24-member team

Qualifications

• Bachelor's degree in Business, Analytics, Computer Science, Data Science, or a related field; Master's preferred
• 10+ years in business operations or related fields, with 5+ years in a leadership role managing distributed teams
• Direct experience leading annual budgeting and operational capacity planning processes
• Knowledge of SQL, Python/R, and BI tools to guide data governance standards without hands-on coding
• Deep understanding of contact center platforms and compliance frameworks like TCPA
• Demonstrated decision-making in complex and regulated environments

Benefits

• Generous benefits package including health, dental, and vision coverage
• Flexible work arrangements with remote and hybrid options available
• Professional development opportunities and support for further education
• Wellness programs to support employee health and well-being
• Retirement plan options to help secure financial futures

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.