Director - Operations

The Director Operations provides strategic leadership and oversight of CLRS’s operations including NDIS funded disability support services, Department of Families Fairness & Housing funded services, TAC funded services and any other support services delivered.

This role ensures that operational services delivered are of high quality, customer focussed and meet all relevant regulatory requirements.

The Director works closely with the Executive and Senior Leadership Team to drive operational excellence and continuous improvement across the organisation.

Key Selection Criteria

Essential

• Extensive leadership experience in the social care sector, including Board reporting, budget development and managing disability support and Out of Home Care residential care services.
• Highly developed leadership, management and emotional intelligence skills with demonstrated ability to engage others to understand and embrace organisational culture, directions, goals and vision, both internally and externally.
• Demonstrated skill and experience in navigating complex service systems and associated regulatory requirements, particularly the National Disability Insurance Scheme.
• Demonstrated skills and experience in the delivery of improved work practices and opportunities for innovation and new business in the social care sector.
• Demonstrated skills and experience in delivery of quality systems and operational support at a senior management level, including research, investigation, analysis and preparation of high-quality complex reports.
• Demonstrated skills and experience in service delivery and strategy development in the social care sector.
• Commitment to the upholding of rights and interests of people with disability.
• Respect for human, cultural and religious rights and beliefs.

Desirable

• Relevant tertiary and/or post graduate qualification.
• Experience with the National Disability Insurance Scheme.
• Experience with Out of Home Care services.

Other requirements

• A current Australian driver’s license, good driving record and the ability to travel intra or interstate from time to time
• NDIS Worker Orientation
• NDIS Worker Screening Check
• Working With Children Check
• Minimum of two satisfactory Referee Checks

Refer to the position description for more details.

Applications must include a response to the key selection criteria by 9/11/2026

Company Overview

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