Director Patient Access

Summary The Director of Patient Access is responsible for the functional oversight of the patient access areas throughout the MyMichigan Health system. This responsibility includes the management and supervisory positions within the respective areas comprising Patient Access which includes MyMichigan Health Scheduling and Patient Admitting. Through the development and execution of strategic vision, developed through collaboration with key internal and external customers, the Director of Patient Access will bring together a group of varied employees from multiple healthcare facilities to create a united, cohesive and financially viable program that enhances the patient and family healthcare experience. This vision includes the creation of an environment that ensures that healthcare personnel inside and outside of the healthcare system interact efficiently and successfully with all customers. Patient Access which includes Central Scheduling, Physician and Facility Credentialing and Patient Registration both on the Acute and Ambulatory side.

Responsibilities (25%)* Coordinates the efforts of the supervisory staff of MyMichigan Health Scheduling and Admitting, to ensure optimal financial performance and adherence to a jointly developed strategic plan, operational and capital budgets and achievement of approved performance metrics.

(20%)* Establishes a strong working relationship with the health system’s information technology leadership to ensure that appropriate information systems are utilized to provide efficient and accurate data accumulation and transmission and that all personnel within the Patient Access arena are adequately trained and updated to the proper utilization of those information systems.

(25%)* Interact with senior leadership, healthcare providers, internal and external customers and other users of patient access services to establish a program of continuous quality monitoring and improvement.

(20%)* Serve as the healthcare system’s resource on issues related to Patient Access

(10%)* Oversees all Physician and Facility payer credentialing to ensure accurate and compliant enrollment with CMS and third party payers

OTHER DUTIES AND RESPONSIBILITIES: Ensure that a HIPPA compliant environment is firmly established throughout the health system and that sufficient and accountability to HIPPA requirements if fully enforced.

Create and environment with the expectation of excellence by every member of the patient access team with firm knowledge by each team member of the importance of their individual performance in the achievement of departmental performance metrics and overall customer satisfaction levels.

Ensure that health system policies and procedures are current and reflective of actual daily activity and that they address all regulatory requirements that intersect with the responsibilities of the staff of the patient access arenas.

Provide an environment that encourages new ideas, challenges operational shortcomings, nourishes individual employee growth and development and maximizes the recognition of performance excellence.

Ensure that the needs of the health system’s staff are met as they pertain to the admitting and scheduling functions of patient access team.

Maintain an ongoing mechanism of obtaining and responding to patient and provider needs in order to expedite patient care and to foster a high level of community satisfaction with the access into the MyMichigan Health System.

Develop and update job standards annually and perform timely job performance reviews. Assure staff competencies. Complete and submit paperwork regarding employee activity in a timely manner.

Ensure highest level of customer service through the development of effective staff training, efficient departmental procedures, quality assurance programs, and effective communication and cooperation at all levels within the department. Evaluate staffing needs and initiate the recruiting and hiring process, as necessary. Maintain high level of production by tracking and reviewing staff productivity levels and patterns.

Serve on those committees and teams which best endeavor to improve patient access. Represent the MyMichigan Health scheduling and admitting departments on committees and teams, which focus on related issues.

Provide leadership and direction in the recruitment of staff.

All other duties as assigned.

Certifications and Licensures

Credential: NIMS IS 100: NIMS IS 100 Introduction Incident Command System

Equivalent Experience: Within 6 months of hire or transfer

Credential: NIMS IS 700: NIMS IS 700 Introduction National Incident Mgt System

Equivalent Experience: Within 6 months of hire or transfer

Credential: NIMS IS 200: NIMS IS 200 Basic Incident Command System Initial Response

Equivalent Experience: Within 6 months of hire or transfer

Required Education

Education: BACHELORS DEGREE

Other Information

EXPERIENCE, TRAINING AND SKILLS: Five year patient access experience in a medical center or similar setting required.

Leadership skills necessary to direct a group.

Analytical and accounting skills needed to develop and manage budget.

Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.

Knowledge of the personal computer including data entry.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS: Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.

Equivalent Experience And Other Comments (Education) Education: BACH

Equivalent Experience: Education Specialization: Essential: true

Other Comments

Credential: NIMS IS 100: NIMS IS 100 Introduction Incident Command System

Equivalent Experience: Within 6 months of hire or transfer

Qualification Source: Essential: true

Credential: NIMS IS 700: NIMS IS 700 Introduction National Incident Mgt System

Equivalent Experience: Within 6 months of hire or transfer

Qualification Source: Essential: true

Credential: NIMS IS 200: NIMS IS 200 Basic Incident Command System Initial Response

Equivalent Experience: Within 6 months of hire or transfer

Qualification Source: Essential: true