Director, Patient Navigation

Broward Health Corporate ISC

Shift: Shift 1

FTE: 1.000000

Summary:

The Director, Patient Navigation provides strategic and operational leadership for Broward Health’s Patient Navigation Program. This role is responsible for designing and implementing scalable access models that improve care navigation, enhance patient experience, and optimize performance across scheduling, registration, and patient navigation services. The Director leads initiatives that improve patient access, coordinate care across the organization, reduce barriers to care, enhance patient experience, and support high-quality clinical outcomes. This Director will support the inpatient and emergency department follow-up transitions of care, and referral management to outpatient hospital departments, for patients not currently a part of Broward Health’s care coordination program.

The Director establishes enterprise standards for patient navigation by implementing standardized workflows, operational policies, staffing models, performance metrics, and quality improvement initiatives that ensure consistent navigation services across Broward Health’s system. This position collaborates and serves as a key connector between executive leadership, physicians, ambulatory practices, hospital leadership, nursing, and interdisciplinary teams to optimize care navigation, improve referral management, increase access to specialty care, and achieve organizational goals across the care continuum.

The Director is overall responsible for operational oversight, fiscal management, workforce planning, performance improvement, regulatory compliance, and strategic program growth. Through innovation, collaboration, and data-driven decision making, the Director promotes a culture of operational excellence, accountability, and patient-centered care while supporting Broward Health’s mission and strategic initiatives.

Education:
Essential:

• Bachelor’s degree in nursing, Healthcare Administration, Business Administration, Public Health, or another healthcare related field required.

Experience:
Essential:

• Seven years of related experience.

Credentials:

• Licensed as a Registered Nurse in the State of Florida or holds a multi-state nursing license; or able to obtain license prior to start is required.
• Preferred certifications include:
• • Certified Case Manager (CCM)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Lean Six Sigma Green Belt or higher
  • Project Management Professional (PMP)
  • Patient Navigation or Care Coordination certification

Visit us online at www.BrowardHealth.org or contact Talent Acquisition

• Bonus Exclusions may apply in accordance with policy HR-004-026

Broward Health is proud to be an equal opportunity employer. Broward Health prohibits any policy or procedure which results in discrimination on the basis of race, color, national origin, gender, gender identity or gender expression, pregnancy, sexual orientation, religion, age, disability, military status, genetic information or any other characteristic protected under applicable federal or state law.

At Broward Health, the dedication and contributions of veterans are valued. Supporting the military community and giving back to those who served is a priority. Broward Health is proud to offer veteran's preference in the hiring process to eligible veterans and other individuals as defined by applicable law.