Director Product Design

Who you are

• 12+ years of experience successfully shipping digital products and features end-to-end
• 5+ years of experience directly managing and leading teams of product designers
• Bachelor's degree in Product Design, Human-Computer Interaction, or a related field, or equivalent work experience
• Proven expertise with modern design platforms (i.e. Figma, Adobe Creative Suite) and fluency with AI-native tools (e.g. Figma AI, Claude, ChatGPT, or similar)
• Experience working in Agile development environments using collaboration tools (i.e. Jira, Confluence)
• Portfolio URL or PDF showcasing examples of mobile and responsive web product design
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Experience designing or overseeing AI-powered product experiences (e.g., chat/agent interfaces, personalization, generative content) is a strong plus
• Expert knowledge of user experience, interaction design, and information architecture across responsive web, iOS, and Android platforms
• A clear point of view on how AI is reshaping product design practice, team structure, and the designer's role — and genuine enthusiasm for evolving your own practice as those norms shift
• Entrepreneurial mindset with a passion for building scalable business solutions
• Excellent communication skills, including the ability to articulate design rationale and trade-offs around AI-driven features to executive leadership and the C-suite
• Strong project planning, time management, and cross-functional collaboration abilities
• Deep understanding of business outcomes with the ability to leverage data analytics, user testing, and AI-assisted research synthesis to inform design decisions
• Comfort operating with blurred traditional craft boundaries — e.g., designers who prototype in code with AI assistance, or move fluidly between research, UX, and content
• A rich portfolio of active, self-directed exploration showing either an exceptional breadth of cross-functional interests or a profound depth of specialized mastery
• Personal resilience to learn from scratch, unlearn outdated workflows, and thrive in ambiguity as tools and practices keep shifting

What the job involves

• As Director, Product Design, you shape the future of our platform by driving strategic initiatives and setting a high standard of excellence across our Revenue product design efforts (getting customers, managing leads, communicating) — one where AI is a core part of how the team designs and ships, not a bolt-on skill.
• You ensure a cohesive and impactful experience for our service professionals (our Pros) — including the AI-powered and agentic experiences that are increasingly central to that product surface.
• You collaborate closely with Design, Product, and Engineering leaders to develop best-in-class products and innovative solutions that meet current customer needs while laying the foundation for long-term growth, using AI to expand what the team can explore, prototype, and validate along the way
• You report to the VP of Design and partner with executive design leadership to establish best practices — including how the org uses AI to increase design velocity and quality — mentor design leaders, and elevate design strategy across HCP.
• While this is a leadership role, you stay close to the craft: personally prototyping ideas, especially with AI-assisted tools, to set the bar rather than direct it from a distance. Our team is passionate, empathetic, hard-working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success
• Define design strategy for designated product domains across Revenue, including how AI-driven features and agentic workflows fit into the Pro experience
• Collaborate with key cross-functional partners across Product, Engineering, and Business Operations
• Strategize on product design roadmaps and priorities with executive leaders
• Ensure strong design practices from concept through launch to deliver high-quality product experiences
• Champion the adoption of AI-assisted design and prototyping tools across the team while staying hands-on in prototyping ideas to increase speed and quality, explore direction, and set a high standard of craft
• Model strong communication and influence across a diverse group of stakeholders
• Leverage data, research, and AI-assisted analysis to establish clear points of view on product direction
• Partner with product design leaders to ensure a single, cohesive user experience across all product areas, including consistent patterns for AI-powered features
• Spearhead critical initiatives to elevate design processes, craft, and execution standards — reimagining workflows wherever AI can create real leverage
• Mentor, inspire, and grow members of the broader product design organization, including their fluency with AI tools and modern design practice

Benefits

• Healthcare coverage: Housecall Pro offers DAY 1 medical, dental, and vision insurance for you and your dependents. Our plans offer comprehensive national coverage with extensive provider networks. The company pays for at least 80% of the cost of premiums.
• Competitive pay and equity opportunities: Housecall Pro offers market competitive compensation that includes variable pay opportunities, and we continuously evaluate market benchmarks. Our quarterly internal talent reviews provide the opportunity for performance success discussions and feedback. Certain roles are also eligible for equity this fast-growing technology company.
• Time off: We work hard and want everyone to find balance in their life. Housecall Pro has a flexible, self-managed Paid Time Off (PTO) program. We also offer 6 paid holidays each year when everyone unplugs and recharges.
• Remote work: Housecall Pro is remote-first and our processes support remote teams working together and asynchronously. We also have offices in San Diego and Denver, that allow for teams to come together and give local employees the option of a hybrid schedule.
• Family: Housecall Pro supports employees with growing families by providing paid parental leave. And we love to share pictures of our newest family members in a Housecall Pro baby onesie!
• Learning and development: Housecall Pro knows that your growth is essential to our success. From the first day, we start training you about our business, our customers, how to succeed in your job and how to gain the skills you need to take your next steps.
• Career acceleration: We like to help our people as much as we do our Pros. Housecall Pro helps you accelerate your career with dedicated Career Success Conversations, frequent two-way feedback, and milestone learning programs like our Manager 101 series.
• Wellness: Housecall Pro provides immediate access to a robust Employee Assistance Plan (EAP) for all employees. We also invite everyone to join us for two or three monthly virtual wellness sessions led by experts on a variety of topics.
• Mental health: Housecall Pro’s monthly wellness programming, presented by experts, often spotlights mental health topics. Employees can join live webinars or watch recordings later. We also have an extensive Employee Assistance Plan with multiple resources including direct access to mental health providers.
• Office setup: Housecall Pro provides each new employee with a home office setup that includes a computer and accessories. We also offer ongoing internet and phone reimbursement to help offset expenses.
• Income protection: Housecall Pro wants you to have peace of mind if the unexpected happens. We pay for disability and life insurance. We also offer voluntary accident and hospital plans to help at times when you might need something additional.
• Financial wellness: Housecall Pro offers several ways to save on taxes and plan for your future. Our Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA) help you put aside money tax-free for qualified medical and daycare expenses. Our 401k plan provides powerful tax-free retirement savings along with access to financial planning tools.