Director - QualityDocs Strategy

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role Join Veeva as we bring the power of modern, cloud-based laboratory management to new industries. As Director, LIMS Strategy, you’ll lead the expansion of Veeva’s Laboratory Information Management System (LIMS) across Europe — helping manufacturers modernize quality control and laboratory operations through a unified, cloud-based platform.

We’re looking for a strategic, customer-facing leader who understands the realities of laboratory operations in sectors like consumer goods, food & beverage, chemicals, and other process industries. You’ll connect the dots between product, marketing, sales, and services to shape a clear vision for digital transformation in laboratory informatics — and turn that vision into measurable growth.

In this role, you’ll act as a trusted advisor and industry thought leader, building executive relationships, guiding customers on their modernization journey, and positioning Veeva LIMS as the category-defining solution for next-generation lab management.

What You'll Do

• Define the KPIs, utilization metrics, and success frameworks that quantify "high-value" adoption for QualityDocs
• Facilitate strategic webinars and workshops to foster continuous improvement mindset, gathering insights that directly influence product maturity and evolution
• Deliver prospective case studies and value models that illustrate the potential ROI of key feature adoption
• Build high-impact collateral designed to challenge outdated practices and advocate for process optimization
• Synthesize technical capabilities into 'Day-in-the-Life' transformations to influence executive-level decision-making
• Identify leading indicators based on industry segment that identify customers at risk
• Partner with post implementation teams and business consulting for pathways to securing improvement services work

Requirements

• 2+ years of experience in customer facing roles (i.e. consulting, solution consulting, etc.)
• 5+ years of experience working directly with document management systems supporting Quality and GxP business areas
• Proficiency in document management, product development lifecycle, and proposing solutions to common adoption challenges
• Ability to perform data analysis and develop KPI dashboards
• Ability to hold meaningful conversations with Quality and IT personnel of various different organizational sizes
• Ability to travel for customer meetings and presentations up to 20%

Nice to Have

• Experienced with developing business cases for change
• Industry experience with GMP quality content, training management, quality systems processes, manufacturing, or QC

Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.

• If moving to the interview stage, our process is as follows:

• A conversation with the hiring manager

• A personality assessment

• A practical case exercise

• A final conversation with our group's Senior Leader

• Once all interviews are complete, the manager will be in touch with a final decision.

Compensation

• Total compensation: 120,000 - 200,000 EUR
• The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_[email protected].