Director, Regional Technology Operations

BUSINESS INTRODUCTION
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE
Director, Regional Technology Operations | MAF Global Solutions | Global Solutions Egypt

ROLE SUMMARY
The Regional Director of Technology Operations is responsible for leading technology operations across Egypt, Jordan, and Lebanon while establishing Egypt as a strategic offshore technology delivery hub. Accountable for Regional IT, Retail IT in Egypt, and the Delivery Centre, ensuring reliable services, strong governance, operational excellence, and scalable technology capabilities that support business growth.

ROLE PROFILE

• Lead Regional IT operations across Egypt, Jordan, and Lebanon.
• Establish and scale the Egypt Offshore Technology Delivery Centre.
• Oversee Retail IT operations across Egypt.
• Ensure service availability, infrastructure, and business continuity.
• Drive IT governance, cybersecurity, risk, and compliance.
• Build and lead high-performing technology teams.
• Manage strategic vendors and service delivery performance.
• Partner with business leaders to deliver technology-enabled outcomes.

REQUIREMENTS

• 15+ years' IT leadership experience in regional environments.
• Proven experience leading offshore/shared service delivery.
• Strong knowledge of IT infrastructure, ITSM, and cybersecurity.
• Experience supporting retail or customer-facing operations.
• Bachelor's degree in IT, Computer Science, or related field.
• ITIL, PMP, TOGAF, CCNA, or similar certifications preferred.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model