Director Shared Services

Job Summary

The Director Shared Services provides strategic leadership across APDs enabling functions, ensuring that the organization operates efficiently, responsibly and in alignment with its mission and strategic priorities. Reporting to the Chief Executive Officer, the role is responsible for integrating Finance, Human Resources, Information Technology, Administration, Procurement and other corporate services into a high-performing shared services model that supports organizational effectiveness and program excellence. As a member of the Executive Leadership Team, the Director Shared Services will strengthen governance, drive operational excellence, champion digital transformation and build organizational capability that enables APD to achieve sustainable impact.

Location

Bangalore North

Job Type

Full time

Responsibilities

• Strategic Leadership: Provide strategic leadership for all Shared Services functions. Align operational priorities with APDs strategic plan. Drive organizational effectiveness and continuous improvement. Support the CEO and Executive Leadership Team in organizational planning and decision-making.
• Financial Stewardship: Provide oversight of financial planning, budgeting, reporting and internal controls. Strengthen financial governance, compliance and resource stewardship. Support long-term financial sustainability through effective planning and monitoring.
• Operational Excellence: Develop an integrated Shared Services model that delivers efficient, responsive and high-quality internal services. Improve organizational systems, processes and service delivery across enabling functions. Establish meaningful operational measures and performance indicators.
• Technology Digital Transformation: Lead the implementation of technology solutions that improve organizational efficiency and decision-making. Promote data-driven management and continuous innovation. Strengthen information governance and business continuity.
• Governance Risk: Ensure compliance with statutory, regulatory and donor requirements. Strengthen organizational policies, internal controls and risk management practices. Support Board Committees and external audit processes.
• People Leadership: Lead and develop high-performing teams across Shared Services. Foster a culture of collaboration, accountability and continuous learning. Build leadership capability and succession across enabling functions.
• Stakeholder Management: Build productive relationships with internal leaders, Board Committees, government authorities, donors, service providers and strategic partners. Represent APD professionally in matters relating to operations, governance and organizational effectiveness.

Qualifications Experience

• Postgraduate qualification in Finance, Commerce, Business Administration, Management or a related discipline.
• 10+ Years of Experience
• Professional qualification such as CA, CMA, CPA or equivalent will be an advantage.
• Significant senior leadership experience in Finance, Operations, Shared Services, Corporate Services or General Management.
• Demonstrated experience leading organizational transformation, operational excellence and multidisciplinary teams.
• Experience in technology-enabled transformation and organisational improvement.
• Experience in the social sector is desirable but not essential.

Leadership Competencies

• Strategic Leadership
• Emotional Intelligence
• Adaptability Resilience
• Empowering Others
• Collaboration Relationship Management

Success Measures

• Strong financial stewardship and organizational sustainability.
• Improved operational effectiveness across enabling functions.
• Successful implementation of digital transformation initiatives.
• Enhanced governance, compliance and risk management.
• High-performing Shared Services teams.
• Strengthened organizational capability supporting APD's programs and long-term strategic goals.

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