Director, SME Domain Expert - AIML Operations

Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

As a Great Place to Work certified in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.

The Opportunity TP is the global leader in digital business services, supporting the world’s most innovative organizations across technology, media, financial services, retail, healthcare, and beyond. With a global presence spanning over 100 countries, TP combines human expertise, advanced digital platforms, and responsible AI practices to help clients deliver seamless, secure, and scalable experiences.

Within this ecosystem, TP.ai Data Services is dedicated to empowering the next generation of artificial intelligence. We deliver high-quality, scalable, and responsible data solutions that power the development of advanced AI systems. Our capabilities span the full data lifecycle, collection, curation, annotation, enrichment, and evaluation, as well as multimodal training workflows for Large Language Models (LLMs), Small Language Models (SLMs), and other AI architectures.

We are seeking a Director-level Subject Matter Expert (SME) / Domain Expert to join our TP.ai Data Services leadership team. This senior role will be pivotal in driving domain-specific AI and data services strategies, shaping industry-leading offerings, and providing deep expertise across verticals. The SME will act as a strategic advisor, partnering with global clients, including Fortune 100 companies, to design, scale, and deliver high-value AI data solutions. The successful candidate will bridge domain leadership and AI expertise, helping clients solve their most pressing AI challenges while ensuring scalability, compliance, innovation, and responsible AI practices.

Why Join TP.ai Data Services?

• Shape the future of AI in your industry by defining how global enterprises train, evaluate, and deploy safe AI systems.
• Collaborate with world-leading clients and AI innovators across industries.
• Drive impact at a global scale, our data services power AI experiences used by billions of people worldwide.

The Responsibilities & Duties

• Serve as a trusted advisor for clients, translating domain-specific business needs into scalable AI data solutions.
• Partner with sales and solution teams on proposals, RFPs, and executive workshops.
• Represent TP.ai at conferences, industry forums, and client briefings as a thought leader.
• Define how AI/ML, LLM, SLM, RLHF, and multimodal workflows apply to your domain (e.g., autonomous driving, fraud detection, medical imaging, KYC/AML).
• Guide clients on the full data lifecycle: collection, curation, annotation, enrichment, evaluation, and compliance.
• Ensure adoption of Responsible AI practices, including bias mitigation, data privacy, and regulatory compliance.
• Provide oversight on QA frameworks, data governance, and human-in-the-loop workflows.
• Collaborate with global delivery teams to ensure projects are delivered with quality, scalability, and compliance.
• Define and monitor domain-specific KPIs, continuously improving efficiency and accuracy.
• Identify emerging opportunities and design domain-specific accelerators (e.g., multimodal annotation for autonomous vehicles, synthetic datasets for healthcare).
• Partner with product and solution architects to create new offerings that differentiate TP.ai in the market.
• Mentor internal teams to expand domain expertise and strengthen TP.ai’s leadership bench.

The Qualifications

• 10+ years of professional experience, with at least 5+ years in senior leadership roles within one or more relevant domains (Automotive, BFSI, Healthcare, Retail, Media, etc.).
• Proven expertise in AI/ML data workflows, including data collection, curation, annotation, enrichment, evaluation, and governance.
• Strong knowledge of AI model development practices: LLM/SLM fine-tuning, RLHF (Reinforcement Learning with Human Feedback), multimodal data training, and evaluation.
• Deep familiarity with industry-specific compliance and regulatory frameworks (e.g, HIPAA for healthcare, GDPR/EU AI Act for privacy, PCI DSS for financial services, KYC/AML for BFSI, COPPA for education).
• Demonstrated track record of executive-level client engagement, including shaping proposals, leading workshops, and winning multimillion-dollar programs.
• Experience leading large-scale, cross-functional, and global delivery teams, with proven ability to drive operational excellence and governance.
• Advanced degree in Business, Data Science, Computer Science, Engineering, or a related field preferred; MBA a plus.
• Domain Expertise: Recognized authority in one or more verticals (e.g, autonomous driving in Automotive, fraud detection in BFSI, medical imaging in Healthcare).
• AI Data Lifecycle Mastery: Hands-on knowledge of annotation tools, QA frameworks, data governance models, and bias detection/mitigation strategies.
• Strategic Advisory Skills: Ability to partner with C-level stakeholders, understand business objectives, and design domain-tailored AI solutions.
• Governance & Compliance: Strong grounding in responsible AI principles, data ethics, privacy regulations, and risk management.
• Innovation Mindset: Proven ability to identify emerging opportunities, design new offerings, and stay ahead of industry/AI trends.
• Executive Communication: Exceptional storytelling, presentation, and influence skills with the ability to represent TP.ai at conferences and executive briefings.
• Leadership & Mentorship: Track record of mentoring teams, building internal SME capability, and strengthening organizational expertise.

Pre-Employment Screenings By TP policy, employment in this position will be contingent on your successful completion of and passage of a comprehensive background check, including global sanctions and watchlist screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.

Culture & Belonging At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate on the basis of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.