Director, Solution Consulting

Job Purpose

Reporting to the Head of Global Solution Consulting, this role leads a multi-regional team of Solution Consultants and drives strategic initiatives focused on performance, efficiency, change management, and commercial growth.

As a senior commercial leader, the Director partners with sales, product, marketing, delivery, and operations teams to define and execute strategies that maximize pipeline, revenue, win rates, and customer value. The role oversees solution consulting engagement throughout the sales cycle, from discovery through solution design, demonstrations, proposal support, and deal closure.

Key responsibilities include resource planning, KPI management, talent development, organizational design, training programs, sales enablement, AI adoption, and collaboration with

Product Management to influence product strategy and roadmap decisions. The Director also drives continuous improvement across tools, processes, and cross-functional partnerships globally.

Key Responsibilities

• Lead and develop a geographically dispersed Solution Consulting team.
• Establish performance goals, KPIs, development plans, and incentive programs.
• Manage budgets across multiple cost centers.
• Partner with commercial leadership on sales strategy, pipeline planning, forecasting, and revenue growth initiatives.
• Oversee solution consulting support through the full sales cycle, including discovery, solution design, demonstrations, RFx responses, and executive presentations.
• Build and maintain executive-level relationships with customers, prospects, industry partners, regulators, and trade associations.
• Drive best practices, process improvements, operating efficiencies, and organizational effectiveness.
• Lead collaboration with Product Management to influence product investments and roadmap priorities.
• Design and support global sales and solution consulting training programs.
• Champion adoption of AI-enabled tools, automation, and emerging technologies to improve productivity, knowledge sharing, customer engagement, and sales effectiveness.
• Represent ACI at industry conferences and events.

Qualifications (Education, Experience, Knowledge, Skills, and Abilities)

Education / Certifications

• BS/BA degree. Advanced degrees (MS, MBA) would be an asset or equivalent experience.

• MS Azure Fundamentals Certification is a plus

Experience

• 12 to 15 years consultative selling of on-prem and/or SaaS enterprise software solutions.

• 12 to 15 years in relevant industry sector.

• At least 5 – 7 years leadership experience, managing a geographically dispersed team.

• 5+ years actively leading cross functional initiatives.

• 5+ years preparing and presenting business proposals to internal C-Level executives.

• International business experience.

• Experience leading technology transformation, digital enablement, AI adoption, or operational improvement initiatives across commercial or customer-facing organizations.

Knowledge

• In-depth knowledge of payments industry and markets.

• Working business and high level technical knowledge of related industry software and services.

• Strong knowledge of payment industry products and processor business models.

• Clear understanding of enterprise software implementation and technical services, sales, customer management and support services requirements.

Skills and Other Abilities

• Executive level verbal, written and presentation communication skills.

• Strategic organizational, leadership, motivational, planning and management skills.

• Highly effective relationship and interpersonal skills with ability to relate to C-Level customer objectives.

• Excellent analytical and problem solving skills with ability to define, monitor & interpret management KPIs trajectory, and financial reports.

• Proactive and independent decision making skills.

• Excellent teamwork and lateral management skills with proven ability to lead cross functional initiatives to address complex business issues.

• Must be customer focused, demonstrated attention to detail and ability to exercise excellent judgment.

• Change agent with an agile, innovate and team empowerment mindset

• Demonstrated ability to lead organizational adoption of AI-enabled tools and technologies to improve business outcomes, team productivity, and operational effectiveness.

• Ability to work in high pressure, politically sensitive environments.

• Ability to use a personal computer with proficient skills in business applications.

Work Environment:

• Domestic and/or International travel required up to 50%.

Core Capabilities:

We seek colleagues who embody our core capabilities — these shape our culture and enable us to make a meaningful impact together:

• Ensure Accountability: holding self and others accountable to meet commitments.

• Drives Results: consistently achieving results, even under tough circumstances.

• Customer Focus: building strong customer relationships and delivering customer-centric solutions.

• Cultivate Innovation: creating new and better ways for the organization to be successful.

• Collaborates: building partnerships and working collaboratively with others.

• Courage: stepping up to address difficult issues, saying what needs to be said.

Applicants must be currently authorized to work in the US on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.

In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.

Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com or careers.aciworldwide.com, requisition #19880

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

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