Director - Strategy Execution & Customer Engagement

Director of Strategy Execution & Customer Engagement At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for the Director of Strategy Execution & Customer Engagement.

Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands. Click Here to Learn More About Radial

Role Summary The Director of Strategy Execution & Customer Engagement is responsible for turning commercial strategy into action by supporting the sales organization with best-in-class customer engagement, sales enablement, and strategic initiatives with VP of Strategy and Sales. This role partners closely with Sales, Marketing, Solutions, Operations, and Product teams to improve win rates, elevate customer presentations, and ensure consistent execution across the commercial organization.

Responsibilities

• Execute strategic commercial initiatives established with the VP of Commercial Strategy & Sales and Leadership
• Partner with Sales Operations to continuously improve pipeline management, forecasting, and pipeline review processes.
• Partnering with Sales Ops evaluate, implement, and manage AI-powered sales and analytics tools to improve productivity, opportunity qualification, account prioritization, and sales effectiveness.
• Provide actionable insights and recommendations to leadership through data analytics, performance trends, and predictive reporting to support strategic decision-making.
• Develop standardized, customer-facing presentations by vertical and sub-vertical.
• Create compelling case studies, customer success stories, and sales collateral.
• Manage the commercial content library and ensure materials remain current and consistent.
• Support sales teams in preparing for strategic customer meetings through pre-meeting planning and presentation rehearsals.
• Help define customer messaging, value propositions, and competitive positioning.
• Track strategic initiatives, milestones, and key performance indicators to ensure execution.
• Working with Sales Ops, assist in developing seller scorecards, performance expectations, and sales best practices.
• Work with Marketing to strengthen Radial’s market presence through thought leadership, customer stories, videos, and commercial content.
• Support executive presentations, customer events, and strategic account planning.

Qualifications

• Bachelor’s degree or MBA in Business, Marketing, Supply Chain, or related field.
• 7–10+ years of experience in commercial strategy, sales enablement, customer engagement, consulting, or business development.
• Excellent executive presentation and communication skills.
• Strong project management and organizational abilities.
• Ability to influence and work across multiple functions.
• Experience within supply chain, logistics, eCommerce, B2B (omnichannel) services is preferred.

Travel

• This position is remote.
• Travel is not required.

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [email protected] . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

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