Director, Tech Enablement

For our client, we are seeking a Director, Tech Enablement to join the team of a leader in the Hospitality & Recreation space.

This leader will oversee day-to-day technology operations with a strong focus on service reliability, incident response, and operational discipline. The role is responsible for ensuring production systems, platforms, and services are healthy, supported, and aligned to business needs. It also involves partnering across infrastructure, cloud, network, SRE/DevOps, and application operations teams to drive consistency, accountability, and continuous improvement.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $135,000 – $160,000 annually

Responsibilities

• Own 24/7 operational responsibility for all production systems, platforms, and services
• Establish and manage daily operational health checks, system dashboards, and service reviews
• Lead Major Incident Management (MIM) with defined escalation paths and incident commander playbooks
• Manage Tier 1–3 operational support teams across infrastructure, cloud, network, SRE/DevOps, and application operations
• Help lead the Change Advisory Board (CAB) and enforce change management guardrails
• Enforce clear MTTA/MTTR targets for high-severity events
• Drive capacity monitoring across cloud and data center environments

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Relevant certifications such as ITIL, CompTIA, or cloud platform certifications (AWS, Azure, or Google Cloud) preferred
• Proven experience in IT operations, service management, or infrastructure support
• Strong understanding of SLOs/SLAs and incident management best practices
• Experience with change management, patch management, and vulnerability remediation

Benefits

• Operational responsibilities across diverse technology domains
• Emphasis on IT service management best practices
• Focus on both operational excellence and continuous improvement
• Opportunity to manage cross-functional teams and initiatives
• Involvement in strategic planning and resource allocation

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.