Director, Technical Products and Operations

For our client, we are seeking a Director, Technical Products and Operations to join the team of a leader in the Pharmaceuticals & Biotech space.

This role will own the technical operations for client-facing SaaS products, with a strong focus on reliability, scalability, and secure delivery in AWS. The position will lead the design and ongoing support of production environments that meet uptime commitments and support critical business outcomes. It will also partner closely with cross-functional teams to strengthen observability, compliance, and operational discipline across the platform.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $200,000 – $235,000 annually

Responsibilities

• Own the full lifecycle of client-facing SaaS products on AWS from design to ongoing support
• Architect and maintain scalable, resilient AWS environments
• Lead high-availability and disaster-recovery design to ensure client uptime commitments
• Manage infrastructure-as-code and CI/CD processes for efficient promotion
• Drive observability initiatives for metrics, logging, tracing, and alerting to enhance performance
• Maintain and improve the platform's security posture and ensure SOC 2 compliance
• Lead and mentor a team while effectively collaborating across various departments

Qualifications

• Hands-on experience implementing and operating a product on AWS infrastructure
• 7+ years in IT/platform engineering/cloud operations, including 3+ years with production workloads in AWS
• Demonstrated leadership experience in external IT, DevOps, SRE, or platform engineering functions
• Strong knowledge of SOC 2 and implementation of related controls
• Proficient in infrastructure-as-code (Terraform), CI/CD pipelines, and cloud security best practices
• Proven ownership of production reliability including SLAs, incident response, and HA/DR
• Excellent communication skills with both technical teams and C-suite executives

Benefits

• Comprehensive benefits program tailored to employees' needs
• Options for private medical, dental, and vision plans
• Access to mental wellness coaching and support
• Opportunity to partake in over 13,000 online courses through LinkedIn Learning
• Flexible work arrangements, including hybrid and remote options for certain roles

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.