Director, Technology Operations

For our client, we are seeking a Director Technology Operations to join the team of a leader in the Real Estate & Construction space. This role will lead operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a Real Estate & Construction environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $128,600 – $165,000 annually

Responsibilities

• Manage all technology compliance activities including security scanning and disaster recovery
• Oversee incident management activities for the account
• Coordinate troubleshooting and support for systems and networks
• Manage user access reporting and provisioning
• Organize onboarding steps for new systems
• Coordinate interfacing strategies between JLL and client systems
• Ensure hardware provisioning and support for JLL BofA associates
• Collaborate with Technology Support Center for software issues

Qualifications

• Technically proficient in IT and Business Intelligence operations
• Demonstrated experience in process improvement and optimization
• Strong analytical and problem-solving skills
• Proven ability to build and lead high-performing teams
• Experience with Microsoft Business Intelligence stack or Tableau is preferred
• Results-driven with outstanding customer service skills
• Familiarity with Bank of America and JLL technology environments is a plus

Benefits

• 401(k) plan with company matching
• Comprehensive medical, dental, and vision coverage
• Paid parental leave at 100% salary
• Generous paid time off and company holidays
• Early access to earned wages through Daily Pay

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.