Director, US e-Fulfillment

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Director of Operations

Location: Columbus, OH (Ability to travel within the US and Canada)

We are seeking a results-driven Director of Operations to lead a multi-site network across the U.S., delivering best-in-class performance in safety, service, operational excellence, financial outcomes, and customer experience.

This role is ideal for a senior leader with deep expertise in 3PL, eCommerce fulfillment, and big box distribution environments, who thrives in high-volume, fast-paced operations and is passionate about driving continuous improvement, scalable growth, and exceptional customer outcomes. The successful candidate will have a proven track record of leading complex distribution and fulfillment networks, optimizing performance across multiple sites, and supporting both retail and eCommerce supply chain operations.

Key Responsibilities

Operational & Customer Leadership

• Serve as the primary point of contact for key customers, ensuring strong, proactive communication and partnership.
• Lead cross-functional teams to consistently achieve KPIs across Safety, Quality, On-Time Delivery, and Cost.
• Identify and manage escalation points, ensuring timely resolution of operational and customer issues.
• Foster a collaborative, high-performance culture across multiple sites.

Performance & Financial Management

• Oversee operational performance, including cost control, productivity, and service delivery.
• Develop and present weekly, monthly, and quarterly reports on operational results, financial performance, and key issues.
• Partner in the development and execution of capital budgets, ensuring projects are delivered on time and within budget.
• Drive improved ROI through process optimization, efficiency gains, and disciplined financial management.

Strategic & Continuous Improvement

• Develop and execute short- and long-term operational strategies aligned with business growth objectives.
• Lead continuous improvement initiatives, including lean methodologies and process enhancements.
• Identify opportunities for network expansion, capacity optimization, and operational scalability.
• Support implementation of new systems, processes, and technologies (including WMS platforms) to improve performance.

Leadership & Talent Development

• Build, coach, and develop a strong operations leadership team.
• Lead efforts to recruit, retain, and develop top talent across the network.
• Drive engagement, accountability, and a results-oriented culture.
• Partner with HR and Safety teams to ensure a safe, compliant, and high-performing work environment.

Systems, Compliance & Process Excellence

• Leverage WMS and operational systems to improve productivity and streamline distribution processes.
• Ensure robust operational procedures and controls are in place across all sites.
• Support environmental, health, and safety programs, ensuring compliance with all regulations.
• Standardize best practices across locations, including cost control and waste reduction initiatives.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business, or related field.
• Proven senior leadership experience within 3PL, retail, consumer goods, or grocery distribution environments.
• Demonstrated success leading large-scale, multi-site operations in a fast-paced, high-volume setting.
• Strong experience supporting big box grocery customers and distribution models.

Core Competencies

• Exceptional leadership, communication, and stakeholder management skills
• Strong financial acumen with experience managing budgets and operational costs
• Strategic thinker with a hands-on, results-oriented approach
• Advanced analytical and problem-solving capabilities
• Proven ability to lead change and drive continuous improvement initiatives
• Highly organized with strong time management and execution discipline
• Proficiency in Microsoft Office and operational systems (WMS experience preferred)

What Success Looks Like

• High-performing, engaged operations teams delivering consistent results
• Strong customer relationships and service excellence
• Measurable improvements in cost, productivity, and operational KPIs
• Scalable operations that support growth and evolving customer needs