Director, Workplace Experience & Facilities Management (APAC)

Key Site General Manager (APAC)

CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.

CBRE Global Workplace Solutions (GWS)

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.

Our teams help companies improve their operations and reduce costs through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries and support clients ranging from global Fortune 500 companies to single, iconic buildings.

About the Role

As a General Manager at CBRE, you will serve as the senior leader responsible for the overall performance of a strategic client account. You will oversee the delivery of Integrated Facilities Management (IFM) and Workplace Experience services, ensuring operational excellence, financial performance, client satisfaction, and employee engagement across the account.

This role requires a highly capable leader who can balance strategic thinking with operational execution, build trusted relationships with executive stakeholders, and inspire high-performing teams. You will drive business outcomes by integrating facilities management expertise, workplace experience principles, and hospitality-led service delivery to create an exceptional client, employee, and guest experience.

This job is part of the Facilities Management functional area which focuses on all aspects of operational leadership, workplace experience delivery, financial management, and client relationship management across a complex account environment.

What You'll Do

• Lead the overall delivery of Facilities Management, Workplace Experience, Engineering, and related workplace services across the account.
• Serve as the primary executive point of contact for client leadership and key stakeholders, building strong strategic partnerships.
• Develop and execute account strategies that align with client objectives and CBRE business priorities.
• Own account financial performance, including budgeting, forecasting, cost management, and profitability targets.
• Establish, monitor, and drive key performance indicators (KPIs), service level agreements (SLAs), and continuous improvement initiatives.
• Oversee third-party vendors and service partners, ensuring performance meets contractual obligations and operational standards.
• Lead workplace, hospitality, guest services, and employee experience programs that elevate service delivery and client satisfaction.
• Drive compliance with health, safety, security, environmental, and regulatory requirements.
• Lead business continuity, risk management, emergency preparedness, and governance programs.
• Develop, coach, and inspire multifunctional teams while promoting a culture of accountability, collaboration, innovation, and service excellence.
• Drive talent development, succession planning, change management, and employee engagement initiatives.
• Identify opportunities for growth, innovation, operational efficiency, and value creation for both the client and CBRE.

About You

• Bachelor's Degree in Engineering, Facilities Management, Business Administration, Hospitality Management, or a related discipline.
• Minimum 10 years of progressive leadership experience within Facilities Management, Workplace Experience, Corporate Real Estate, Hospitality, or Integrated Facilities Management environments.
• Hospitality background is mandatory, with demonstrated experience delivering premium customer, employee, guest, or workplace experience programs and leading service-oriented operations.
• Regional exposure is mandatory, with proven experience leading or supporting operations across multiple countries and managing geographically dispersed teams and stakeholders.
• Strong background managing both Facilities Management and Workplace Experience services.
• Proven experience leading large, multifunctional teams and developing people leaders.
• Demonstrated financial management experience, including budget ownership, forecasting, and P&L accountability.
• Strong client-facing and stakeholder management skills, including executive-level engagement.
• Proven ability to build high-performing teams through coaching, mentoring, performance management, and succession planning.
• Strong commercial acumen with experience driving operational excellence, business growth, and service innovation.
• Excellent leadership, communication, influencing, negotiation, and problem-solving capabilities.
• Experience managing complex, high-profile corporate accounts with responsibility for operational delivery and strategic business outcomes.

So, What's in It for You?

• Annual Merit Increase
• Performance Bonus
• 12 days of sick leave credits (unused sick leave credits convertible to cash)
• 12 days of vacation leave credits (unused vacation leave credits will be rolled over the following year)
• HMO and Life Insurance on Day 1
• Autonomy in work. We support and reward creators and doers, encourage innovation and an entrepreneurial mindset.
• Inclusivity and Accessibility. We enable, value, and embrace diverse perspectives across many dimensions.
• Safety and Well-Being. You'll be provided with the work environment, resources, and tools to feel like your most productive self and offered support for your total wellbeing.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values of respect, integrity, service and excellence, and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.