Disability & Leave Forms Officer

About the role

Scale Up Philippines is urgently looking for a Disability & Leave Forms Officer to support a healthcare client with the completion, tracking, and submission of disability, leave, and workers' compensation documentation. The role will primarily handle FMLA, Short-Term Disability, Long-Term Disability, ADA/Accommodation, Return-to-Work, Workers' Compensation, Attending Physician Statements, and carrier-specific disability forms.

Key responsibilities

• Complete and process disability and leave forms using information available in patient medical records
• Handle documentation related to FMLA, Short-Term Disability, Long-Term Disability, ADA / Accommodation, Return-to-Work / Work Status, Fitness-for-Duty, Attending Physician Statements / APS, Workers' Compensation, and medical certifications and leave extensions
• Review physician notes, operative reports, work notes, treatment plans, restrictions, follow-up appointments, and other supporting documentation
• Verify treatment dates, surgery dates, work restrictions, anticipated recovery periods, and documented return-to-work dates
• Prepare forms for physician or provider review and signature when required
• Track due dates and actively follow up on incomplete or pending forms
• Upload, fax, email, or submit completed forms through approved systems and portals
• Maintain accurate disability trackers and case notes
• Monitor assigned email, Teams/chat, fax, voicemail, and other disability-related communication channels
• Communicate with patients, healthcare providers, disability administrators, employers, insurance carriers, and authorized representatives when appropriate

About you

• Experience in healthcare administration, medical records, disability processing, medical billing, insurance, Workers' Compensation, or a related healthcare role
• Familiarity with medical terminology
• Ability to understand physician notes, operative reports, treatment plans, work restrictions, and medical records
• Strong attention to detail, particularly with dates and documentation
• Excellent organizational and time-management skills
• Ability to handle multiple cases and deadlines simultaneously
• Strong written and verbal English communication skills
• Experience with EHR/EMR systems is preferred
• Familiarity with FMLA, STD, LTD, ADA, Workers' Compensation, or Return-to-Work forms is highly preferred
• Understanding of HIPAA and patient confidentiality

About us

Scale Up Philippines is supporting a healthcare client with the completion, tracking, and submission of disability, leave, and workers' compensation documentation.