Disability Support Services Assistant.

Pay Grade: Assistant 5

This position coordinates DSS testing services and provides administrative support to the DSS staff, faculty, and students. , To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• Schedules student testing accommodation appointments on behalf of test proctors
• Provides guidance and direction to test proctors on conducting appropriate proctoring protocol; trains new test proctors
• Receives and processes incoming disability documentation for students with disabilities
• Prepares, updates, and submits Accommodation Notices to students, faculty, and staff
• Answers phones and greets visitors; responds to general questions and provides information regarding DSS services

Educates students and faculty regarding testing procedures

Collects, prepares, and delivers student tests to DSS proctored setting; returns proctored tests to faculty

Responsible for scheduling student and faculty appointments on behalf of DSS Coordinators

Documents initial interactions with students in a case management system

Assists with priority registration

Maintains an inventory of supplies

Serves as back-up to test proctor or scribe

Provides office administrative support to staff

, Knowledge, Skills, And Abilities Ability to maintain confidential information

Must be able to multitask and provide excellent customer service.

Ability to exhibit good interpersonal skills and work well with others

Ability to maintain records accurately and be able to meet deadlines consistently

Demonstrates good organizational skills

Ability to think critically

Ability to perform normal duties with minimal supervision

Excellent written and verbal communication skills

Ability and willingness to change duty station to cover multiple Wake Tech Campuses

Minimum Requirements High School Diploma or equivalent

Two years of office related experience and customer service experience

Intermediate skills with MS Office products particularly with MS Excel and MS Word

Preferences Associate's degree

Essential Personnel TBD