Disco Provisioner Auditor

Company Description

We are a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. We have delivered 25 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Job Description

About the Role

We are seeking a detail-oriented Disco Provisioner to join our Service Delivery team. This role is critical in ensuring accurate and timely provisioning of submitting disconnect orders with multiple carriers. Reviewing invoices to ensure disconnect requests have completed and if they have not, filing a dispute. The ideal candidate will have a strong understanding of telecom provisioning systems and disconnect process with multiple carriers, excellent organizational skills, excellent communication and english skills and a commitment to maintaining high standards of data security and compliance.

Key Responsibilities

• Submit disconnect requests on multiple platforms with different carriers for varies services and technologies.
• Coordinate with internal teams (engineering, customer support, and project management) to ensure seamless disconnection of services.
• Maintain accurate records of provisioning activities in accordance with company policies.
• Monitor disconnect provisioning queues and resolve issues related to service disconnection.
• Participate in audits.
• Identify and escalate provisioning anomalies or concerns promptly.
• Continuously improve provisioning workflows and contribute to automation initiatives.
• Responsible for restoring service if needed
• Remove services from internal monitoring systems

Qualifications

• 2+ years of experience in telecom provisioning or network operations.
• Familiarity with different carrier disconnect platforms and telecom infrastructure.
• Strong analytical skills.