Dishwash Supervisor

SUMMARY

The Dishwash Supervisor is responsible for overseeing a certain aspect of the Dishwash department. This individual may have specific individuals assigned or specific tasks and roles. Regardless of the scope, the responsibilities and expectations are to ensure that meals are completed in a timely, safe, and quality manner by our Dishwash team. This individual is a hands-on supervisor who may need to complete meals occasionally. This individual will need to be competent with the ability to develop, train, and hold people accountable through clear expectations.

EDUCATION/EXPERIENCE REQUIREMENTS

• High school diploma or equivalent required
• 1-2 years' experience in inflight catering or airport hub environment, manufacturing, logistics, or food industry managing non-exempt level employees

KNOWLEDGE, SKILLS, AND ABILITIES

• Good leadership skills

• Good communication skills with ability to communicate with non-exempt to upper management levels

• Ability to effectively handle conflict and de-escalate emotionally charged situations

• Good understanding of OSHA, HR, and other employment laws

• Good knowledge of investigation procedures and root cause analysis

• Understanding of lean manufacturing principles and operational processes

• Good problem solving and decision-making skills

• Resilient self-starter, who can act independently and learn quickly within a rapidly evolving environment

• Ability in showing self-initiative and follow-through

• Detail-oriented and ability to see big picture

• Good ability with Excel, Word, and PowerPoint

• Excellent organizational and motivational skills

• Good attention to detail and observation ability

ESSENTIAL FUNCTIONS

Supervisory and Management

• Supervises part of the Dishwash department

• Manage and supervise the work of assigned employees within the department

• Motivate and inspire team members to perform above expectations through proper recognition methods and programs.

• Ensure that all policies and procedures are followed by Newrest and client's requirements

• Communicate effectively with all crew members and team members

• Hold team members accountable for all expectations

Operational

• Take ownership of the operations by taking full responsibility of your assigned area

• Ensure utensils, drawers, plates, and other items passing through the department are properly cleaned in a timely manner

• Ensure that processes are as efficient as possible

• Empower team members to identify and resolve operational issues

• Bring up to management's attention any concerns and recommendations to such concerns

• Communicate with the warehouse department of any stock item needs

• Foresee needs or problems that may arise and have action plans in place to avoid production disruptions

• Clearly and confidently communicate with client representatives as needed

• Fill in as needed to maintain flow of operations

QHSE

• Ensure compliance with all applicable requirements related to product and service quality, environmental standards, food safety, and health and safety regulations.

• Support the availability of resources and necessary competencies to maintain and enhance integrated management systems (IMS).

• Uphold commitments to environmental and social responsibility in alignment with the Be the Change CSR charter.

• Promote a safe and healthy work environment by preventing work-related injuries and illnesses, eliminating hazards, and reducing health and safety risks.

• Drive continuous improvement and consistently seek to enhance IMS performance.

Human Resources

• Assist in interviewing and determining the individuals to join your department

• Approve time off requests and other leaves of absences

• Assist in performing performance reviews for all department team members

• Approve all timecards and resolve timecard discrepancies

• Mentor and coach team members and provide corrective actions as required

• Regular and timely attendance is expected for the position

• Perform other duties as assigned

PHYSICAL ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

This position requires constant physical activity, including standing, pushing, pulling, lifting/carrying 25–50 lbs, gripping objects, and reaching overhead. Walking, bending, and kneeling/squatting occur frequently, while sitting and climbing ladders or stairs are required occasionally. The role is primarily performed indoors, with occasional outdoor exposure. Employees are constantly exposed to high temperatures, loud noise, dust, and chemicals, with occasional exposure to cold/freezing temperatures and fumes.