Dispatch and Customer Coordinator

JD - Customer and Dispatch Coordinator

Position: Customer & Dispatch Coordinator

Location: Saket, Delhi (On-site)

Company: Caarabi Coffee Roasters

Reports to: Cofounders

Compensation: ₹16,000 - 25,000 (based on experience)

Work Schedule: 5 days a week.

About Caarabi:

Caarabi is a specialty coffee brand built on the belief that good coffee doesn't need to shout. We roast, we serve, we ship — across a growing network of outlets and a direct-to-consumer business. Our brand is quiet, considered, and unmistakable. Nothing about it is over-designed or try-hard.

We're looking for someone who gets that — and can carry it forward.

Role Overview

We are looking for an enthusiastic, organized, and detail-oriented Customer & Dispatch Coordinator (Entry-Level / Fresher) to join our operations team. In this role, you will assist in day-to-day order processing, coordinate with logistics partners, track shipments, and serve as the primary link between our customers and our fulfilment backend. If you have exceptional communication skills, a proactive attitude, and an eager interest in e-commerce and customer operations, this is a great opportunity to build your career in a growing brand.

Key Responsibilities

1. Order Fulfilment & Processing

• Assist in processing daily D2C (Shopify) and B2B orders.
• Assist in Print shipping labels, verify invoices, and coordinate with the warehouse team for accurate packing.
• Ensure daily dispatch target timelines are met.

2. Shopify Backend Support

• Assist in updating order statuses, tracking numbers, and fulfillment records in the backend system.
• Assist with maintaining clean daily logs for dispatched and pending orders.
• Assist with basic inventory updates and stock alignment.

3. Logistics & Dispatch Tracking

• Liaise with courier partners to schedule daily pickups and resolve handover delays.
• Monitor live shipments, track transit status, and assist in identifying non-delivery reports (NDR).
• Follow up on delayed or stuck packages to ensure prompt delivery.

4. Customer Communication & Support

• Respond promptly to customer inquiries via WhatsApp, email, and phone regarding order status, delivery timelines, and product information.
• Provide proactive delivery updates and handle basic customer concerns with warmth and empathy.
• Coordinate return/exchange requests with the warehouse team.

5. Process & Administrative Assistance

• Assist in maintaining daily operational spreadsheets and delivery tracking sheets.
• Assist seniors in preparing basic logistics and dispatch reports.

Skills & Qualifications

• Education: Graduate in any discipline (Freshers are encouraged to apply).
• Communication: Excellent written and verbal communication skills in English and Hindi.
• Technical Skills: Basic proficiency in MS Excel / Google Sheets and comfort learning software tools (Shopify, courier portals).
• Attributes: High attention to detail, strong problem-solving mindset, punctuality, and a customer-first attitude.
• Interest: Keen interest in direct-to-consumer (D2C) operations, logistics, or the specialty coffee industry.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

• Reduction in order Return to Origin (RTO) percentage
• Amount of failed delivery (NDR) shipments successfully rescued
• Number of non-delivery alerts called within 3 hours
• Timeliness and accuracy of daily order dispatches
• Speed and consistency of customer call/chat responses
• Accuracy of master tracking sheet and backend inventory logs

How to Apply

Please send your resume to [email protected] with the subject line: "Customer & Dispatch Coordinator - [Your name]".

In the body of your email, please mention:

• Current City:
• Years of Experience:
• Highest Educational Qualification:
• Notice Period:
• Current Company & Salary:

Note: Only shortlisted candidates will be contacted for an interview.

*Caarabi is an equal opportunity employer. We hire for taste, judgment, and care — and welcome candidates of every background.*

Pay: ₹16,000.00 - ₹25,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Ability to commute/relocate:

• Saket, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer relationship management: 1 year (Preferred)

Language:

• Hindi and English (Required)

Work Location: In person