Dispatch & Customer Service Coordinator (NEMT)

Position: Dispatch & Customer Service Coordinator (NEMT)

Job Type: Full-time (40 hours/week)

**Location:**Philippines (Remote, CST hours)

Salary: $7.00/hr - $8.00/hr

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Note: Applicants that don't apply directly will not be considered

Overview

We are seeking a highly organized and proactive Dispatch & Customer Service Coordinator for a growing Non-Emergency Medical Transportation (NEMT) startup preparing for launch and rapid scale to support day-to-day operations, including scheduling, dispatching, and handling inbound customer inquiries.

This role is ideal for someone with direct experience in NEMT dispatching and scheduling who can help build systems early, support operational workflows, and grow with the company. The ideal candidate is detail-oriented, tech-savvy, and comfortable in a fast-paced, startup environment.

Key Responsibilities

Dispatch & Scheduling

• Manage daily trip scheduling and dispatching for drivers using NEMT software systems
• Coordinate routes, timing, and trip assignments to ensure efficiency and on-time performance
• Monitor trip statuses and proactively resolve scheduling conflicts or delays
• Utilize dispatching platforms (e.g., Bambi or similar tools) to manage ride workflows
• Optimize scheduling processes as ride volume scales

Customer Service & Call Handling

• Answer inbound calls from patients, facilities, and partners
• Provide accurate trip details, updates, and general assistance
• Handle escalations, urgent requests, and service issues professionally
• Support customers who prefer live assistance over chatbot/automated systems
• Maintain a high level of professionalism and clear communication at all times

Administrative & Operational Support

• Assist with CRM updates, booking entries, and customer records
• Monitor inquiries from website, ads, and communication channels
• Support system setup and workflow development in early-stage operations
• Collaborate on building SOPs and scalable processes for dispatch and customer support
• Assist with basic reporting and tracking of trips, calls, and service metrics

Systems & Tools

• Work within Google Workspace (Gmail, Sheets, Calendar, etc.) for daily operations
• Utilize CRM and dispatching platforms to manage workflows
• Adapt to new tools and recommend improvements to optimize efficiency
• Maintain accountability through time tracking and productivity tools if required

Preferred Skills & Qualifications

• Minimum 3 years of experience working with US-based companies
• Direct experience in NEMT dispatching and scheduling required
• Experience handling inbound customer service calls in a professional setting
• Strong verbal and written English communication skills
• Ability to multitask and manage high-volume scheduling environments
• Highly organized with strong attention to detail
• Comfortable working independently in a remote environment
• Tech-savvy with ability to learn new systems quickly

Nice-to-Have (Bonus Skills)

• Experience with NEMT platforms such as Bambi or similar dispatch software
• Familiarity with CRM systems and workflow automation tools
• Experience supporting startup or scaling operations
• Basic knowledge of billing or administrative support functions
• Ability to contribute to process improvement and system optimization

What we offer:

• Competitive compensation — $7–$8 per hour, paid in USD
• Fixed U.S. working schedule
• Fully remote role — work from anywhere
• Direct collaboration with U.S. small businesses and entrepreneurs
• Paid time off — 10 PTO days per year, plus 6 U.S. holidays off