Dispatch & Logistics Assistant

About the role

Based at our 1,000+ square metre warehouse in Mulgrave, you will be responsible for coordinating our fleet of delivery vehicles, ensuring deliveries are scheduled efficiently, customers are kept informed, and transport operations run smoothly each day. This is a fast-paced role that requires excellent organisational skills, attention to detail, and the ability to juggle multiple priorities while maintaining a high level of customer service.

Key responsibilities

• Coordinate, schedule and manage the daily dispatch of our fleet of delivery vehicles and delivery teams
• Plan and optimise delivery runs throughout metropolitan Melbourne using Google Maps
• Contact customers to arrange and confirm delivery bookings
• Manage daily run sheets and ensure delivery schedules are communicated effectively
• Respond to customer enquiries regarding deliveries
• Manage a shared voicemail inbox and ensure communications are actioned promptly
• Liaise with internal departments to ensure orders are delivered accurately and on time
• Provide general administration and operational support as required

About you

• Highly organised and detail-oriented
• Reliable, punctual and accountable
• Energetic and motivated
• Able to work efficiently in a fast-paced environment
• A strong communicator with excellent customer service skills
• Capable of managing competing priorities and solving problems independently
• Comfortable working as part of a team while also taking ownership of responsibilities
• Familiar with Melbourne metropolitan suburbs and delivery zones
• Competent using Microsoft 365 applications, particularly Outlook, Teams and Word
• Current Police Check (less than 2 years old) or willingness to obtain one prior to commencement
• Full Australian working rights with no restrictions
• Strong computer literacy and administrative skills

About us

Back to Sleep is a leading provider of sleep solutions, mobility aids, and healthcare equipment servicing both the retail and government-funded sectors, including NDIS and Support at Home customers. With a dedicated showroom in Balwyn and a warehouse and distribution operation in Mulgrave, our team is passionate about helping people improve their quality of life through exceptional products and outstanding customer service.

Benefits

• Monday to Friday role with no weekend work
• Supportive and friendly team environment
• Stable and growing business
• Meaningful work helping improve customers' quality of life
• Opportunity to make a real impact on daily operations