Dispatch & Operations Assistant

Job Overview

We are seeking a dynamic and detail-oriented Dispatch & Operations Assistant to join our team! This vital role involves coordinating transportation activities, managing shipments, and supporting daily logistics operations to ensure seamless supply chain flow. The ideal candidate will thrive in a fast-paced environment, demonstrate excellent communication skills, and possess a proactive approach to problem-solving. This position offers an exciting opportunity to contribute to efficient freight management and operational excellence within a vibrant organization committed to growth and teamwork.

DISPATCH & OPERATIONS ASSISTANT – DUTIES

• Coordinate daily dispatch operations and driver schedules
• Communicate with drivers, customers, shippers, receivers, and carriers
• Track loads and monitor on-time pickups and deliveries
• Enter, update, and maintain accurate shipment information in Trans Plus / Fleet Manager
• Review and organize BOLs, PODs, rate confirmations, ACI/PARS documents, and other shipping paperwork
• Ensure shipping documents are received, properly organized, and submitted on time
• Monitor MacroPoint / shipment tracking and follow up on tracking issues
• Follow up on delays, missed appointments, detention, breakdowns, and other operational issues
• Coordinate delivery and pickup appointment changes
• Coordinate trailer availability, trailer pools, drops, pickups, and equipment movements
• Communicate load instructions and updates to drivers throughout the trip
• Verify load details, pickup numbers, delivery appointments, and special customer requirements
• Assist with daily planning of trucks, trailers, backhauls, and return loads
• Monitor driver hours, trip progress, and operational status
• Enter and maintain driver trip sheets and supporting documentation
• Assist with driver payroll documentation and resolve missing or incorrect trip information
• Review completed loads for accuracy before billing
• Assist the billing team with PODs, BOLs, confirmations, and other invoice-supporting documents
• Follow up with customers and carriers regarding missing paperwork or load information
• Maintain accurate records and ensure all dispatch activities are properly documented
• Identify operational issues and communicate them to management promptly
• Support continuous improvement of dispatch processes, including reducing manual work through Trans Plus / Fleet Manager automation and technology
• Perform general administrative and operational support as required

KEY REQUIREMENTS

• Previous experience in trucking, transportation, dispatch, logistics, or freight operations is an asset
• Strong computer skills and ability to learn transportation software quickly
• Experience with Trans Plus / Fleet Manager is an asset
• Strong communication and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Ability to handle time-sensitive issues and make sound operational decisions
• Professional communication with drivers, customers, and business partners
• Experience with Microsoft Office, email, Excel, and transportation management systems

CORE RESPONSIBILITIES

Dispatch Tracking Documentation Driver Communication Equipment Coordination Customer Service Data Entry Billing Support Operations

Join us in this energetic role where your organizational skills will keep our logistics running smoothly! We are dedicated to fostering a collaborative environment that values your contributions while offering opportunities for growth within the supply chain industry.

Pay: $17.60-$31.45 per hour

Expected hours: 40.0 – 60.0 per week

Benefits:

• On-site parking

Work Location: In person