Dispatch and Operations Assistant

Job Overview

We are seeking a reliable, organized, and proactive Dispatch and Operations Coordinator to support the daily operations of our roll-off dumpster business. This key role serves as the central point of communication between customers, drivers, and management, ensuring smooth scheduling, efficient routing, and timely service. You will play a critical role in keeping our fleet running, our customers informed, and our day-to-day operations organized and on track. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in keeping operations running smoothly.

Duties & Responsibilities

• Coordinate daily dispatch for roll-off dumpster deliveries, swaps, and pickups.
• Answer incoming phone calls, take customer orders, provide pricing and availability, and resolve service inquiries professionally.
• Communicate with drivers throughout the day regarding routes, job changes, delays, and special instructions.
• Monitor truck locations using GPS systems and adjust schedules as needed for efficiency.
• Track fleet availability, container inventory, and yard organization.
• Maintain accurate records for work orders, tickets, customer accounts, and service logs.
• Assist with invoicing support, documentation, and data entry as needed.
• Ensure compliance with safety standards, DOT requirements, and company procedures.
• Identify operational inefficiencies and recommend improvements to routing, scheduling, and workflow.
• Support management with general administrative and operational tasks as needed.

Requirements

• Prior experience in dispatching, logistics, fleet coordination, or operations (preferred).
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Excellent communication skills, especially on the phone with customers and drivers.
• Comfort using dispatch software, GPS tracking tools, and basic computer systems.
• High attention to detail for scheduling, documentation, and recordkeeping.
• Ability to stay calm and solution-focused in a fast-paced environment.
• Basic understanding of trucking, equipment, or construction-related operations (a plus).
• Reliable, punctual, and self-motivated.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Health savings account
• Paid time off

Work Location: In person