Dispatch & Operations Coordinator

Dispatch & Operations Coordinator — Kelowna, BC

Pay: $21–$25 per hour, based on experience

Moving Mountains Logistics (MML) helps wineries and beverage businesses move their products across British Columbia. We are looking for an organized, dependable coordinator to keep driver schedules, pickups, deliveries, and customer communication running smoothly.

You will work closely with the owner and drivers, using our MMLshipper platform to coordinate daily work and follow issues through to resolution. This role suits someone who enjoys practical problem-solving, clear communication, and keeping track of the details when plans change.

What you will do

• Maintain and update the driver schedule: confirm availability, plan shifts and route coverage, track time-off requests, and coordinate replacements for absences with management.
• Communicate schedules and changes clearly so every driver knows their start time, assigned work, and pickup or delivery requirements.
• Coordinate daily pickups and deliveries, assign work through MMLshipper, and help organize efficient routes around available drivers and vehicles.
• Contact wineries before pickups to confirm orders are ready, labels are attached, quantities are accurate, and pickup windows are understood.
• Monitor route progress, follow up on delays, and keep drivers, wineries, and recipients informed with accurate updates.
• Track failed deliveries, address problems, missing cases, damage reports, and unfinished shipments; document the next action and escalate decisions when needed.
• Coordinate with drivers, warehouse staff, and carrier partners on freight handoffs and transfers.
• Keep shipment records, notes, and proof-of-delivery follow-ups current.
• Reconcile outstanding work at the end of the day and prepare driver coverage and priorities for the next day.

What you bring

• Strong organization, attention to detail, and reliable follow-through.
• Clear, professional communication by phone, email, and text.
• Comfort using web-based software, spreadsheets, email, and mobile apps.
• The ability to prioritize competing requests and stay calm when schedules change.
• Good judgment about what you can resolve and when to involve management.

Experience in dispatch, driver scheduling, delivery operations, logistics, or a busy customer-service or administrative role is an asset. Knowledge of Kelowna and the Okanagan is helpful. We will provide training on MMLshipper and our operating procedures.

Why join MML?

Work directly with a small team, learn a growing delivery operation, and see the impact of your work every day. You will help improve the schedules, communication, and routines that keep our customers and drivers supported.

To apply

Apply through Indeed with your resume. Include a short example of how you handled a scheduling change, competing priorities, or a customer issue and followed it through.

Pay: $21.00-$25.00 per hour

Work Location: In person