Dispatch Assistant

Job Summary

The Dispatch Assistant supports daily dispatch operations by coordinating shipment movements, monitoring delivery status, and ensuring timely and accurate dispatch activities. The role assists in tracking shipments, coordinating with warehouse and transport teams, handling delivery exceptions, and maintaining accurate dispatch records and reports.

Key Responsibilities

• Assist in monitoring and coordinating daily dispatch activities to ensure timely and accurate shipment movement.
• Coordinate with warehouse, drivers, transport providers, and customer service teams regarding dispatch schedules and shipment status.
• Track assigned shipments and provide timely updates on delivery progress, delays, and exceptions.
• Assist in identifying and following up on operational issues such as delivery delays, failed deliveries, incomplete documentation, and other shipment anomalies.
• Monitor traffic, weather, and other operational conditions that may affect delivery schedules and promptly escalate potential delays.
• Assist in handling customer or internal inquiries related to shipment status and delivery concerns.
• Ensure proper documentation and recording of dispatch activities, shipment movements, delivery exceptions, and related incidents.
• Prepare and maintain daily dispatch reports, tracking sheets, exception logs, and other operational records.
• Coordinate with concerned teams to ensure timely resolution and proper closure of dispatch-related issues.
• Perform other dispatch and logistics-related tasks as assigned by the supervisor or management.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Preferably with 1–2 years of experience in dispatch, logistics, transportation, warehousing, or delivery operations.
• Fresh graduates with relevant internship or logistics-related experience may also be considered.
• Basic knowledge of dispatch, delivery, and logistics operations.
• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Experience using shipment tracking, dispatch, or logistics systems is an advantage.
• Good communication, coordination, and organizational skills.
• Strong attention to detail and ability to monitor multiple tasks simultaneously.
• Able to handle operational concerns and work effectively in a fast-paced environment.
• Willing to work on-site and according to operational requirements.