Dispatch Assistant

Location: Bridport
Pay: £22,568.00–£26,436.80 (salary negotiable depending on age and experience)
Job Type: Full-time, Permanent
Hours: 40 hours per week - overtime option available
Work Location: In person

About Us

Top Gear, based in Bridport, is one of the UK's leading online retailers of performance stainless steel exhaust systems. We support over 100 dealers across the UK and internationally and are the main distribution centre for Longlife and Powerflow stainless steel exhausts.

Due to continued growth, we are looking for a reliable, organised and hardworking Dispatch Assistant to join our busy office team.

The Role

This is an office-based dispatch role responsible for ensuring customer orders are processed, organised and dispatched accurately and on time.
The role involves managing orders through our e-commerce system, arranging UK and international shipments, communicating with customers and working closely with our dispatch teams
There are strict daily deadlines, so the successful candidate needs to be highly organised, able to prioritise their workload and remain focused when the office is busy.
Accuracy is essential. The person in this role will be responsible for ensuring the correct products are processed and the correct shipping arrangements are made.

Key Responsibilities

• Processing and organising customer orders through our e-commerce shop
• Checking orders to ensure all details are accurate and ready for dispatch
• Booking shipments with UK and international couriers
• Arranging international deliveries and ensuring the correct shipping information is provided
• Preparing and processing courier paperwork and shipping documentation
• Monitoring orders and shipments to ensure they are dispatched within required timescales
• Working to strict daily dispatch deadlines
• Communicating with customers by email and telephone regarding orders and deliveries
• Responding to customer queries and resolving straightforward dispatch issues
• Liaising with couriers regarding collections, deliveries and shipment queries
• Working closely with the warehouse team to ensure orders are ready for collection
• Keeping customers informed of any delays or issues
• Assisting with returns and delivery problems where required
• Maintaining accurate order and dispatch records
• Carrying out general administration duties as required

What We're Looking For

Essential:

• A strong work ethic and positive attitude
• Reliable and punctual
• Excellent attention to detail
• Highly organised with the ability to prioritise
• Confident using computers and online systems
• Good written and verbal communication skills
• Able to work to strict deadlines
• Able to remain calm and organised when dealing with a busy workload
• Able to work independently and use initiative
• Someone who works well as part of a team
• Previous office, administration, dispatch or e-commerce experience

Desirable:

• Experience using an e-commerce platform
• Previous experience arranging UK and international shipments
• Experience with courier booking systems
• Experience dealing with customers by email and telephone
• Previous warehouse, logistics or dispatch experience

The Person

We're looking for someone who is organised, dependable and takes pride in getting things right.

This is a busy role with daily dispatch deadlines, so we're looking for someone who can manage their workload effectively, stay organised and work confidently both as part of a team and independently.

You will be dealing with customers, couriers and colleagues throughout the day, so good communication and a professional manner are important.

A positive attitude and willingness to work hard are essential. We're a busy team and we're looking for someone who will fit in, communicate well with their colleagues and contribute positively to the working environment.

Pay: £22,568.00-£26,436.80 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Education:

• GCSE or equivalent (preferred)

Experience:

• Dispatching: 1 year (required)

Location:

• Bridport, Dorset (preferred)

Work Location: In person